Review Report Review
Fraudulent company

Jaclyn Submitted this review about iMovers
Review made Live: 1/26/2022 9:17:00 AM
I would not recommend this moving company for your move. This company was hired by a broker to make an interstate move for me of a 1 bedroom apartment. The day the movers arrived they told me my move would cost more then what I was quoted in my binding estimate agreement from the broker but were unwilling to tell me what the cost would be until all of my belongings were loaded onto their truck. Per the Federal Motor Carrier Safety Administration if you have a binding estimate any changes must be agreed upon prior to any belongings being loaded onto the truck, not after. They ended up charging me more than double what the broker quoted me. They claimed it was because I had more belongings. However, when the broker did inventory of my belongings they accounted for everything. For example: 1 queen sized bed, 1 bookshelf. When the movers did my inventory they counted 7 parts of my bed including rails and headboard and the individual shelves on my bookshelf in order to increase inventory and charge me more. They wouldn't give me a delivery date on when my belongings would arrive. When I called to complain about being overcharged the office manager yelled at me on the phone and told me if I was unhappy I should have had the movers unload the truck. In that case I would have been out the 1,200 deposit that I paid and then I would have had to pay for the movers to load and unload my truck for no reason. I have filed a complaint with FMCSA against this company. They also have 11 complaints on them just from 2021. My belongings showed up broken and they had obviously be went through. I would avoid this company at all costs.
Shipment Details
Origin State:
Virginia
Pickup:
Late
Destination State:
Tennessee
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2800
Quote or Order Cost:
$4200