Unethical Scamming Company
Brianna
Submitted this review about
iMovers
Review made Live: 9/29/2021 3:29:00 PM
If I could give zero stars - I would. Please, if you are reading this review, know that New Leaf is a company out to scam clients and take advantage of the fact that moving is an emotional and high-stress experience. This company is NOT an accredited Better Business Bureau operation, and has had several lawsuits in the past year (I also intend to take legal action against them). They operate by offering incredibly low quotes by convincing you that your belongings are low in cubic square footage, obtaining your deposit, and it's the last you'll hear from them. They then pass you off to other moving companies who will continue the scamming process. My full experience is detailed below. If anyone else is willing to take legal action, please feel free to respond to this review and we can connect.
IMovers LLC arrived over a month ago to load up my small, one-bedroom apartment for a cross-country move. I had been quoted $3,100 for the entire move, including loading and unloading, transportation, and disassembly/re-assembly of furniture given the small size of my apartment and amount of items on the inventory I'd provided. When packing, I was too nervous to even meet the quota of items I'd given on the inventory, and ended up donating way more furniture just to be 100% sure I met the cubic square footage that I'd been quoted for. The movers seemed friendly upon arrival, packed everything up and loaded the truck.
Once the team loaded my furniture, they claimed it was 500 cubic square feet more than what I had been quoted for, but they refused to let me see into the truck to verify the final cubic square footage. For all I know, there could be another client's belongings in the truck as well, they could have not stacked any of the boxes, etc to intentionally take up more space and thus charge me more. When I asked to speak with the manager to get approval to see the final packed truck, the driver blatantly said, "If you want to play it that way, I can charge you even more," indicating that the price I would be paying was not based on anything other than his mood in the moment. As a young, single woman moving across the country, I was absolutely being taken advantage of by this company and they were actively using intimidation once they were in possession of everything I owned.
The new price that I was charged for by the end of moving day was $6,000 - nearly twice what I had originally signed in the contract. Since their departure, I have received several calls from iMovers with additional requests and charges outside the realm of what I'd agreed to in the contract. "Customer service" has been rude and demanding, and unable to explain where the additional fees are coming from besides citing the "additional cubic square footage" which I have been completely unable to verify. As of now, the amount I would expect to pay is $7,000 with these additional fees, and that's assuming they don't demand more additional money upon delivery of my items.
This company is a full-blown scam, taking advantage of the fact that long-distance moves are an emotional and stressful time for clients while they're moving for family reasons or new jobs, and hoping they'll cave and give in to higher prices. In my particular instance, they used intimidation as a tactic to make me back down and sign the contract by threatening to increase the price arbitrarily if I continued to question them. They are currently in possession of my entire life, which is not even worth the amount of money they are now demanding from me. On principle, I am planning to refuse to pay more than the original $3,100 that I agreed to in the contract and it is likely that they will dispose of quite literally everything I own. I don't know how this company has been operating for so long without legal intervention, and I plan on continuing to follow up to ensure they are held accountable for this unprofessional and unethical way of operating.
