This company's service is rotten to the core. This is my second experience with them, and it is no better than the first. Previously, closely to 50% of the shipment was smashed and beyond redemption. This time, I have been waiting for a delivery sinc

The driver,Ronnie Flowers,was a true professional. Although he did not have to assist us with figuring out how to get such a heavy delivery into our home during inclement weather conditions,he did so with a customer satisfaction as his main concern.

DON'T BOTHER WITH THIS COMPANY. CUSTOMER SERVICE IS VERY RUDE AND DISCRIMINATORY. ONE REP HUNG UP ON ME THE OTHER REP RUDELY INTERRUPTED ME WHEN I ASKED A QUESTION, AND WAS VERY UNPROFESSIONAL. I GUESS ANYBODY (A CERTAIN CLASS OF PEOPLE) CAN GET A J

Delivery driver (Ronnie) was "running behind" to the point we called dispatch a couple of times and him directly to get his ETA and he told us he was in the same place both times we spoke to him (on the road, same land mark???). Because he was runni

The initial delivery date was set for August 17th. We were then promised August 28th, 29th and the the 30th. For those three days, a specific window was provided. I hired staff to wait for the package which never arrived. For the 30th, I even fol

My most recent overall Estes customer experience has exceeded my expectations. My number reason for 4-stars instead of 5-stars is that on Saturday July 8th, 2023, one of your services techs came to my home with his pants much lower off his rear end t

Picked up my pool that they originally damaged to begin with, took 3 appointments and not they picked up and have lost it. Will not admit fault and now won't let me file claim because they deny picking it up. In my book that's theft. Do yourself a fa

I was a customer of a furniture company who used them. No one ever called to schedule my delivery as I was told. I called Estes twice and got very conflicting information saying my item wasn’t there, couldn’t be released until it was seen, then did s

I am a business customer of Estes Express. We placed a large freight order with them and the first day they did not pickup. I called Estes and they promised it would be picked up the next day. The next day the truck arrived and refused to pickup the

The customer service is horrible. They are clueless. They give you these 6 hour windows to wait for your package to be picked up and forget about being called in advance as to when your package is coming. It comes when it comes.

Delivered 3 out of 5 boxes, when you call to get answers they don’t give you any. All you get is (I don’t have the time right now to look for your products.) I also got (We are closing soon so will contact you tomorrow.) WTF, it was 3 in the afternoo

If I could do it all over again, I would chose any company other than ESTES. No one could do worse. I bought and had shipped a product that cost $10k and it was supposed to arrive in 5-7 business days. 10 days later and much wasted time on the ESTES

Repeatedly have slow deliveries. Lost freight, no communication. Even follow-up is slow. Just not a reliable carrier in my 23 years experience working with multiple freight companies across our multiple locations.

Estes was supposed to pick up time-sensitive freight between 7am and 3pm on Friday. They never showed up. We called them and they asked us to stay late, until 6:00pm… they still never showed up. Don’t ship with this company.

Unmotivated, rude, unaware customer service – appointments mean nothing to them – they place no value on your time. It was misfortunate to deal with this company. Do not deal with companies that use this company as delivery service. Purchased kitchen

The negative rating here all seem to be based on one or just a few experiences. In 2022 I averaged 83 LTL shipments a month. I use ALL of the carriers in the Chicagoland area, due to sister-store preferences and drop shipping. Our product (solar pan

I work for a company that has quite a bit of ltl shipments and Estes can not be trusted for pick ups. They make up lies saying that I cancelled the pick up or that the load couldn't be released with out a shipping number. They also have called one of

I would give negative stars if it were possible. AGAIN, (5th time now) they scheduled a delivery between 10AM & 5PM. And when I contacted customer service @ 4PM was told it didn't make out on a truck!. I have now wasted a full work week (40 hours) wa

Delivery was 3 days late. I asked the driver to put the 189 lb sleeper sofa in my garage. The box was on a broken wooden pallet that was on a fork lift mover. He made many attempts to get the pallet over the edge of the driveway into my garage but wa

We ordered our daughters pool through the Walmart app on July 14th. They chose Estes to ship it to us. Our expected delivery date was July 29th. They received my package at their “destination city” one hour away on Monday the 25th; they called me Tue

We were shipping with Estes for over a year. In the last 4 deliveries at the end of 2021 and start of 2022, service started to really deteriorate. It became so bad that the last delivery on mid-April had so much inventory damage we had to stop ship

Estes had my playset from the 13th of June. I had to make multiple phone calls and spend multiple hours on the phone to finally get a delivery scheduled for 6/23/22 "between 9am to 5pm' ". It never came. So today I spent 2.5 hours on the phone with E

We have had many deliveries from Estes all have not come on expected delivery date . Always poor service. All these 0 and 1 star reviews are deserved.

Great company, tracking was excellent. My delivery driver cole was the best. The packages came in excellent condition. I was able to track my package from shipper location to my driveway. I will use Estes for all my shipping needs.

I ordered 11 fans from Build.com. Build sent them Estes "Express". Estes called and scheduled delivery on an 18 wheeler for Thursday between 11-3. I called @4pm inquiring if they were still coming. It turned out they never loaded my shipment on the

Home Depot uses these guys. Ordered a toilet online through Home Depot on April 5th, estimated delivery was 10 days. Waited 35 days and finally canceled and had to re-order with shipping through Yellow. Tracking on Estes showed shipment sat at Est

My produce wasn't in a box or even attached to a pallet. it came off the truck in pieces . never received all the paperwork or instructions. parts very scratched up & bent.

Unorganized, multiple large shipments damanged and unable to claim or resolve our costs, horrible customer service, and will waste your time entirely. Would not recommend. Ever.

I received 1 out of 2 large boxes and they sent confirmation everything was delivered. Every time I called to inquire, I got a different answer. The first time they said it might hve been too heavy to deliver since it was over 1,000 lbs and that they