Review by fabian d'souzaon 7/2/2024 7:55 AM
about Estes Express
This company's service is rotten to the core. This is my second experience with them, and it is no better than the first. Previously, closely to 50% of the shipment was smashed and beyond redemption. [More]
Review by khary paschelon 1/17/2024 1:41 PM
about Estes Express
The driver,Ronnie Flowers,was a true professional. Although he did not have to assist us with figuring out how to get such a heavy delivery into our home during inclement weather conditions,he did so [More]
DON'T BOTHER WITH THIS COMPANY. CUSTOMER SERVICE IS VERY RUDE AND DISCRIMINATORY. ONE REP HUNG UP ON ME THE OTHER REP RUDELY INTERRUPTED ME WHEN I ASKED A QUESTION, AND WAS VERY UNPROFESSIONAL. I GUE [More]
Review by angela t.on 9/28/2023 11:59 AM
about Estes Express
Delivery driver (Ronnie) was "running behind" to the point we called dispatch a couple of times and him directly to get his ETA and he told us he was in the same place both times we spoke to him (on t [More]
Review by paul nathanon 8/31/2023 3:51 AM
about Estes Express
The initial delivery date was set for August 17th. We were then promised August 28th, 29th and the the 30th. For those three days, a specific window was provided. I hired staff to wait for the pack [More]
Review by sylvester everharton 8/18/2023 2:41 PM
about Estes Express
My most recent overall Estes customer experience has exceeded my expectations. My number reason for 4-stars instead of 5-stars is that on Saturday July 8th, 2023, one of your services techs came to my [More]
Picked up my pool that they originally damaged to begin with, took 3 appointments and not they picked up and have lost it. Will not admit fault and now won't let me file claim because they deny pickin [More]
Review by cynthia on 7/17/2023 4:29 PM
about Estes Express
I was a customer of a furniture company who used them. No one ever called to schedule my delivery as I was told. I called Estes twice and got very conflicting information saying my item wasn’t there, [More]
Review by andrew martinon 7/6/2023 12:34 PM
about Estes Express
I am a business customer of Estes Express. We placed a large freight order with them and the first day they did not pickup. I called Estes and they promised it would be picked up the next day. The ne [More]
Review by elizabethon 7/5/2023 7:52 AM
about Estes Express
The customer service is horrible. They are clueless. They give you these 6 hour windows to wait for your package to be picked up and forget about being called in advance as to when your package is com [More]
Review by manningon 6/19/2023 4:26 PM
about Estes Express
Delivered 3 out of 5 boxes, when you call to get answers they don’t give you any. All you get is (I don’t have the time right now to look for your products.) I also got (We are closing soon so will co [More]
Review by angelo s.on 5/31/2023 6:31 PM
about Estes Express
If I could do it all over again, I would chose any company other than ESTES. No one could do worse. I bought and had shipped a product that cost $10k and it was supposed to arrive in 5-7 business day [More]
Review by lisa cranfillon 5/10/2023 8:33 AM
about Estes Express
Repeatedly have slow deliveries. Lost freight, no communication. Even follow-up is slow. Just not a reliable carrier in my 23 years experience working with multiple freight companies across our multip [More]
Review by medical office on 3/24/2023 8:40 PM
about Estes Express
Estes was supposed to pick up time-sensitive freight between 7am and 3pm on Friday. They never showed up. We called them and they asked us to stay late, until 6:00pm… they still never showed up. Don’t [More]
Review by ninacon 3/17/2023 10:54 PM
about Estes Express
Unmotivated, rude, unaware customer service – appointments mean nothing to them – they place no value on your time. It was misfortunate to deal with this company. Do not deal with companies that use t [More]
Review by scott savageon 2/20/2023 1:03 PM
about Estes Express
The negative rating here all seem to be based on one or just a few experiences. In 2022 I averaged 83 LTL shipments a month. I use ALL of the carriers in the Chicagoland area, due to sister-store pref [More]
Review by jackieon 1/26/2023 12:38 PM
about Estes Express
I work for a company that has quite a bit of ltl shipments and Estes can not be trusted for pick ups. They make up lies saying that I cancelled the pick up or that the load couldn't be released with o [More]
Review by aaww yeahhon 12/2/2022 7:31 PM
about Estes Express
I would give negative stars if it were possible. AGAIN, (5th time now) they scheduled a delivery between 10AM & 5PM. And when I contacted customer service @ 4PM was told it didn't make out on a truck! [More]
