Company Response Review Report Review
No service at all

Mel Submitted this review about American Van Lines
Review made Live: 7/11/2011 6:38:00 PM
They picked up my belongings in June 22nd and never heard until 7/01 from them even though I attempted so many calls and voice message and emails. Very poor follow up, very snapy answers. They do a good job until you pay the deposit and after it, it's almost impossible to reach them. I called so many times, could not reach any one in customer and had to hang up after 20min of hold. When I called inquiry someone picked up right away and I asked if they could help me but they did not they again transferred me to the customer service and I waited until they answered. I rebted my storage started June 27th as I had no idea when they would deliver. When I finally reached them on July 1st, they did not have any update in their system about the storage unit name, address etc. Very narrow minded, we got the deposit, we do not care the rest mentality is going on with them. I would never recommend anyone.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Massachusetts
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
292439
Quote or Order Cost:
$2229

Company Response
Customer Relationship Manager from American Van Lines Submitted this response.
Response Date: 9/20/2011 9:46:00 AM
Greetings, We regret hearing that you had a bad experience moving with American Van Lines. We have been moving families for over a decade now with thousands of successful stories on our side. We pride ourselves in providing the best attention and quality moving services at the most affordable prices possible. For this reason, we want you to give us the opportunity to better your move with our family. This current season has been one of the busiest for many, if not all, of us in the moving industry. While summer time is the most worked up season, recent reports show that the year 2011 has broken records regarding the amount of moves performed and booked. We deeply apologize for the bad experience you had with us. If there is anything we can do to further assist you, do not hesitate in contacting us at 855 - 820 - 6916. Thanks, Customer Relationship Manager