Company Response Review Report Review
Poor service

Joe Submitted this review about Sonic Auto Transportation
Review made Live: 8/10/2021 3:23:00 PM
This company right here is absolutely unprofessional I gave my order to ship my vehicle with sonic auto transport 2 weeks before my move and when the day came for them to pick up my vehicle it never happened instead the shipping manager named Chester gave nothing but excuses he kept telling me tomorrow it will be shipped over and over which pushed my move back to try and accommodate this companies hard time to so called get a driver to ship my vehicle MR Chester has cost me so much time and money because of his negligence I would advise anyone who is looking for a auto transport company to look the other way when it comes to this company Sonic Auto transport! They do NOT stand by there word instead they just make excuses and push the pick up date over more and more like Chester really think people should inconvenience there move for him this is by far the worse moving company and sadly I can say that based on my just trying to get it shipped imagine if they would've picked up my truck who knows what excuses they would've came up with then it came to dropping it off to me shit this company down asap!!
Shipment Details
Origin State:
New York
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
990877655
Quote or Order Cost:
$825

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 8/11/2021 2:11:00 PM
Dear Joe, We apologize for not meeting your timeframes. As per our system, the driver assigned had his insurance expired so your shipping agent Chester had to look for other options. That's totally our fault and we will investigate this case to be able to resolve this issue. Please, stand by for the updates