Review Report Review
My Review

Catrena C Submitted this review about Ship a Car Direct
Review made Live: 5/29/2015 6:45:00 PM
I purchased a vehicle on EBay which required shipping. After much research I decided to go with Ship a Car Direct. Emily was my point of contact person. Unfortunately after the first email was sent I was never able to contact her directly. Every time I called her, the line would go straight to vm. After several vm messages, I finally reached out to other reps who were extremely rude, but they were able to connect me to her. The guy who connected me to her had the audacity to ask me "if I understood that they're on the phone all day he also told me that I'm not the only customer". WTF?! Who tells a customer that? Now, back to Emily. Granted she seems to be a nice person, she's just unreachable. Now in regards to the towing company. OSSO Towing did an AMAZING job. They arrived before the pick up time and the car was delivered the next day. The car was picked up 9am Monday morning in Kansas and delivered Tuesday evening in California. The car wasn't due to arrive until Friday (amazing).. The driver was fantastic he provided me with his cellphone number and answered all of my questions. Dispatch was also incredible. If Emily would have been more resposive I would give a 5 star rating. However, she was not responsive at all and I had to also deal with other rude agents. If I this review was based strictly on customer service I would give them 1 star. But it's not. The towing company they chose for me deserves 5 stars. If I could have went directly to them and avoided ship a car direct I would have done that.
Shipment Details
Origin State:
Kansas
Pickup:
Early
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
425362-VD
Quote or Order Cost:
$925