Company Response Review Report Review
Bad Customer Service

RAM PRASAD NEMANI Submitted this review about Ship a Car Direct
Review made Live: 5/15/2015 7:16:00 AM
Reaching the Customer Service or Contact Person is a nightmare. Whenever you dial it will go to Voice mail. I clear mentioned , Dont Pick up during Business hours in the Order and even highlighted several times on the same. But the carrier came to pickup in business hours before one day of actual pickup and created hell lot of problems. These people dont know whether the vehicle picked up or not ... and they are not bothered it was picked as per the customer requirement or not .........
they will assign some carrier .... they will ask for payment .... thats it their job in my case .........
After that no communication ... no updates .... even though u try to reach them ..... getting them in phone is very puzzeled.
Shipment Details
Origin State:
Massachusetts
Pickup:
Early
Destination State:
Texas
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
426057-YO
Quote or Order Cost:
$1150

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 5/15/2015 5:53:00 PM
Sorry to hear that you were unhappy with our service, and that the carrier arrived to pick-up too soon. Carriers can provide timing estimates but they can't accommodate all restrictive preferences. They do work during regular business hours so it can spare some frustration to plan for that and/or ask a friend or family member to help out.