I am sorry it didn't work out Kathleen, but we did have an excellent carrier confirmed for you and your vehicle was loaded on the scheduled day. You didn't return our calls or read our email notifications at the time your carrier was assigned (days before your vehicle was due for pick-up) nor did you pay your deposit. Though you had plenty of time to resolve any questions before the vehicle was loaded, you demanded immediate last minute attention. However, there isn't always truck status information immediately - sometimes it takes a few minutes or a few hours for a driver to get back to us when they are on the road. Unfortunately your expectations could not be accommodated immediately, so after the truck was already en route we had to ask the carrier to return your vehicle back to the pick-up location (at a great inconvenience for everyone involved). We disagree with your version of events as well as your description of our customer service. We would have much preferred for the transaction to be successful for you, for the trucker, and for us.