Company Response Review Report Review
Bait and switch operator

Steve Submitted this review about RoadRunner Auto Transport
Review made Live: 8/10/2021 1:32:00 PM
We booked our reservation with Road Runner after reading good reviews, and received a booking confirmation with our agree-upon price. We did not hear from them for three days, and when we did they said that it will cost us over $500 more. This is after receiving a booking confirmation and providing credit card for payment. Definitely a bait and switch sketchy operator not to be trusted.
Shipment Details
Origin State:
New Jersey
Pickup:
Never
Destination State:
Arizona
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R455982
Quote or Order Cost:
$1585

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 8/11/2021 6:55:00 PM
Steve, we are sorry to hear that you chose to cancel with us for this reason. We are transparent that we rely on a network of drivers who have been hand selected and highly rated by industry professionals. Each carrier that we work with sets their own price as they are owner operators, and our team will always inform you of any available options that we receive and have the option to accept or decline.