Company Response Review Report Review
Tonya Fox

Tom Lombardi Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 10/21/2011 4:53:00 PM
Very nice and helpful. Answered all my questions. I had never shipped a car before so it was a relief to have someone answer my questions patiently.

I was, however, hoping to have my car picked up after 5pm. Unfortunately they couldn't make that happen and I had to leave the key hidden for the driver instead of a person-to-person hand off. That was kind of uncomfortable and there was no one there to watch the car being loaded onto the truck.

Also my car was shipped via open carrier and showed up with some fresh nicks in the paint. As a first-timer and considering the fee I paid, I would have appreciated a heads up from them about maybe buying a car cover for an open carrier shipment. I figured with an open carrier I'd have to take it to a car wash afterwards, but not a body shop.

So whatever broker you use, buy a car cover if you get an open carrier!

Again, nice people. Easy to talk to. Good at answering questions. It could have been a much worse experience, but it also could have been better. All told I'd probably use them again because they seemed to have their act together better than the other companies I talked to. But I wouldn't relish the experience.
Shipment Details
Origin State:
Connecticut
Pickup:
On Time
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5142080
Quote or Order Cost:
$1137

Car Condition
  • Vehicle was dirty
Company Response
from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 11/2/2011 10:28:00 AM
Tonya Fox tonya@redcarpetautotransport.com 480 719 8127 Tom, I first want to thank you for the great review! I am so glad that everything went well with the move for your first time! I hope you will remember me in the future if you need to move another vehicle! Thank you!!