CAR WAS HOSTAGED BY CARRIER UNTIL 10/31
lea lerario
Submitted this review about
Pinnacle Auto Transport
Review made Live: 10/31/2013 9:17:00 AM
From: Lea Lerario - A OK Auto Transport
Sent: Tuesday, October 29, 2013 11:07 AM
To: 'DANIEL KOJO ANTWI'
Subject: COMPLAINING
To WHOM IT MAY CONCERN:
This car referred below it was supposed to be delivered on
10/20/2013.
The problem began because when the carrier was there to pick up the car, customer related in the contract that car was running but the car was not running, so carrier sent this email to me, in the next day:
From: pinnacledispatch@aol.com [mailto:pinnacledispatch@aol.com]
Sent: Sunday, October 20, 2013 11:24 AM
To: Lea Lerario - A OK Auto Transport
Subject: Re: PLEASE SHOW TO CUSTOMER THE RECEIPT OF THE TOWING IN THE AMOUNT OF 85.00 FOR YOU TO RECEIVE THE
We were delayed due to Daniels vehicle not running. Scott had told us he made Daniel fully aware that the vehicle he purchased DID NOT RUN. The driver had been calling Daniel since he left IL yesterday, and he refused to answer the phone until 11:00 P.M when he gave us his brothers phone number for delivery. Daniel was made aware that the driver did not have a receipt since this was paid through the office, and we offered to fax or email Monday A.M. The driver then called Daniels brother to deliver, and was advised that he didn't have any money to pay for the towing charge. I called Daniel to advise him of the consequences if he did not show up to pay for the transport. Daniel then refused to answer the phone. I had the driver wait for 30 minutes with NO contact from Daniel, and returned him to the Cleveland Ohio area. Below is the breakdown of what Daniel owes in cash for his vehicle to be released to him. A copy of the towing receipt will be included with Daniels transport receipt upon pickup. PLEASE PASS THIS ON TO DANIEL - In the state of Ohio if you do NOT claim your vehicle within 15 days the state allows us to file title for ownership on such said vehicle. Please call with any questions.
Charges-
- Original transport fee from IL to OH $350.00
- Towing charge to load INOP $65.00
- Additional 1 hr wait time at Ford $20.00
- Transport Columbus to Medina $200.00
- Daily storage @ 20.00 $20.00 - Sunday through ??
If arrangements are made to be picked up before 5:00 P.M 10-20-13 the total is $655.00. We will NOT be transporting this vehicle back to Columbus. Daniel will have to make his own arrangements from our impound.
Regards,
Paul
Pinnacle Towing & Transport
330-952-1611
Dispatch Sheet
Order ID: 12158-UC
A Ok Auto Transport LLC
9500 SW 3RD STREET - 254C
boca raton, FL 33428
Company Phone : (954) 695-2877
Dispatch Contact : Lea Lerario
Dispatch Phone : 954 6952877
Dispatch Fax : (561) 210-1377
Dispatch MC# : 661818
Carrier Information
Order ID : 12158-UC
Carrier : Pinnacle Towing & Transport
Address : 4760 Mackensey Cir
City : medina, OH 44256
Email : pinnacledispatch@aol.com
Contact : Paul Hamilton
Phone (1) : 330-952-1611
Phone (2) : (330) 952-1611
Phone (Fax) : (330) 952-2102
Phone (Cell) :
Order Information
Dispatch Date : 2013-10-18
Pickup Estimated : 2013-10-19
Delivery Estimated : 2013-10-20
Ship Via : Open
On Delivery to Carrier : $350.00 *COD
Vehicles Run : Yes
*Cash/Certified Funds on Delivery.
**The company (broker, dealer, auction, rental company, etc.) that originated this dispatch sheet.
Vehicle Information
Vehicle 1 : 2004 mitsubishi lancer
Type : Sedan Small
Color :
Plate :
VIN :
Lot Number :
Pickup From
LOCALE: SHIPPER SPECIFIC
Name : SCOTT
Company : DEALER
Street : ROUTE 24 WEST 1100
Street 2 :
City, State : eureka, IL
Zip Code : 61530
Country : United States
Phone 1 : 502 299 7849
Phone 2 :
Cell :
Deliver To
LOCALE: SHIPPER SPECIFIC
Name : DANIEL
Company :
Street : 1178 JOYCE AVENUE
Street 2 :
City, State : columbus, OH
Zip Code :
Country : United States
Phone 1 : 718 607 6378
Phone 2 :
Cell :
Dispatch Instructions
Notes from shipper: CALL BOTH PLACES BEFORE GOING THERE TO BE SURE EVERYTHING IS OK CUSTOMER IS GOING TO PAY COD IN CASH OR MONEY ORDER
This should be picked up within 2 days of 10/19/2013
This should be delivered within 2 days of 10/20/2013
PLEASE GIVE THE SHIPPER AT LEAST A 24 HOUR NOTICE FOR PICKUP AND DELIVERY.PLEASE DO A THOROUGH INSPECTION OF THE VEHICLE ON PICKUP. Authority to transport this vehicle is hereby assigned to Pinnacle Towing & Transport. By accepting this agreement Pinnacle Towing & Transport certifies that they have the proper legal authority and insurance to carry the above described vehicle, only on trucks owned byPinnacle Towing & Transport. All invoices must be accompanied by a signed delivery receipt and faxed to A Ok Auto Transport LLC. The above agreed upon price includes any and all surcharges unless otherwise agreed to by both Pinnacle Towing & Transport and A Ok Auto Transport LLC.
Notwithstanding anything to the contrary, the agreement between Pinnacle Towing & Transport and A Ok Auto Transport LLC, as described in this dispatch sheet, is solely between Pinnacle Towing & Transport and A Ok Auto Transport LLC. Dealertrack CentralDispatch, Inc. is not a party to such agreement, has no obligation under such agreement and expressly disclaims all liability whatsoever arising out of, or in connection with such agreement.
CD reference # 6592818
THE CARRIER REFUSED TO DELIVER THE CAR - CUSTOMER HAS TO GO TO HIS PLACE 4 HOURS AWAY AND PAY WHAT THE DRIVER WANTS TO HAVE THE CAR BACK. UNTIL THIS MOMENT HE NEVER GAVE THE COPY OF THE RECEIPT TO THE CUSTOMER THAT CAUSED ALL THIS PROBLEM - HE WAS USING BLACK MAIL I GOT A COPY I CALLED THE TOWING COMPANY AND THEY SENT TO US NOT THE BLACK MAIL IS USELESS BUT HE REFUSED TO DELIVER THE CAR HE IS NOT DOING WHAT WAS WRITTEN IN THE CONTRACT - THIS IS THE 2 EMAILS HE SENT TO ME:
From: pinnacledispatch@aol.com [mailto:pinnacledispatch@aol.com]
Sent: Monday, October 21, 2013 11:57 AM
To: Lea Lerario - A OK Auto Transport
Subject: Re: customer pays
That's fine. He can retrieve his car from our impound by paying the bill. Impound hours are 8-5 M-F. Impound address is 3743 pearl rd. Medina oh 44256. 30 minute call ahead at 3309521622
Sent from my Verizon Wireless 4G LTE DROID
Lea Lerario - A OK Auto Transport wrote:
Ok I AM TRYING TO HELP TO SOLVE AND YOU SEE EVERYTHING AS A THREAT – IS TO TRY TO INTERMEDIATE TO HELP – EVEN TAKING NEGATIVE RATING – BUT PLEASE BE MORE FLEXIBLE HE WANTS TO PAY YOU
TRY TO SOLVE
I DON’T LIKE TO FIGHT WITH ANYBODY
TRY TO UNDERSTAND PLEASE
LEA
- - -Original Message- - -
From: do-not-reply@centraldispatch.com [mailto:do-not-reply@centraldispatch.com]
Sent: Sunday, October 20, 2013 11:35 AM
To: Lea Lerario - A OK Auto Transport
Subject: Order ID: 12158-UC has been PICKED UP by Pinnacle Towing & Transport
** Please do not reply to this email. It was sent from an unattended mailbox, and replies are not reviewed. See below for contact information. **
Dear A Ok Auto Transport LLC,
This email is to inform you that Pinnacle Towing & Transport has marked Order ID 12158-UC as picked up on 2013-10-19 by Pinnacle Towing & Transport. You may view the order in detail below:
http://www.centraldispatch.com/protected/dispatch/view?dsid=6592818
Below is a summary of the order:
Order ID: 12158-UC
Pickup: eureka, IL 61530
Delivery: columbus, OH
Vehicle: vehicle 1: 2004 mitsubishi lancer
Ship Via: Open
Vehicles Run: Yes
Estimated Pick-up date: 2013-10-19
Carrier Pay: 350.00
Driver: rob
Driver Phone: 3309521611
Dispatch Instructions:
**********
Questions about CentralDispatch? Feel free to contact us at:
http://www.centraldispatch.com/external/contact-us
If you no longer wish to receive these email notifications, update your profile by un-checking "Email Me All Dispatch Updates".
From: Lea Lerario - A OK Auto Transport
Sent: Monday, October 21, 2013 5:15 PM
To: 'DANIEL KOJO ANTWI'
Subject: carrier sent this email yesterday saying receipt was 65.00
From: pinnacledispatch@aol.com [mailto:pinnacledispatch@aol.com]
Sent: Monday, October 21, 2013 11:49 AM
To: Lea Lerario - A OK Auto Transport
Subject: Re: customer pays
As stated in a previous email to you. We will NOT be transporting Daniels car back to Columbus. He will have to make his own arrangements after the bill is paid.
From: pinnacledispatch@aol.com [mailto:pinnacledispatch@aol.com]
Sent: Monday, October 21, 2013 10:05 AM
To: Lea Lerario - A OK Auto Transport
Subject: Re: SEND THE RECEIPT NOW TO MY FAX TO SOLVE THIS
He can get one when he picks his car up.
Sent from my Verizon Wireless 4G LTE DROID
Lea Lerario - A OK Auto Transport wrote:
WHEN YOU ARE GOING TO TO GIVE THE RECEIPT TO DANIEL?
AT THE COURT YOU ARE GOING TO SHOW THE RECEIPT
SO WHY YOU GO TO PAY EXPENSES WITH LAWYER TO GO TO COURT
TO RECEIVE MONEY YOU RATE WILL BE WORST THAN NOW
SEND THE RECEIPT NOW TO MY FAX 561 210 1377
LEA
From: pinnacledispatch@aol.com [mailto:pinnacledispatch@aol.com]
Sent: Monday, October 21, 2013 9:59 AM
To: Lea Lerario - A OK Auto Transport
Subject: Re: PLEASE SHOW TO CUSTOMER THE RECEIPT OF THE TOWING IN THE AMOUNT OF 85.00 FOR YOU TO RECEIVE THE MONEY
OK..like I said a receipt will be given to Daniel. Call whom ever you want..I promise I will NOT loose.
From: Lea Lerario - A OK Auto Transport
Sent: Monday, October 21, 2013 9:42 AM
To: 'pinnacledispatch@aol.com'
Cc: 'DANIEL KOJO ANTWI'
Subject: RE: PLEASE SHOW TO CUSTOMER THE RECEIPT OF THE TOWING IN THE AMOUNT OF 85.00 FOR YOU TO RECEIVE THE MONEY
I am trying to help both sides to reach an agreement
Daniel agrees to pay you – he has the money but he wants the receipt for the towing that you paid extra
Nobody is obligued to refund of a service if the person doesn’t show up the receipt to be refunded.
I asked you to send the receipt to me and you refused either.
So please send the receipt to him to solve this issue
I am sending copy of this letter to Central Dispatch
I am available to help but please let us solve this friendly.
Thank You
Lea
TO WHOM IT MAY CONCERN
DANIEL KOJO ANTWI
2004 LANCER OWNER.
I WAS CALLED BY THE TRACK DRIVER WHEN HE REACH MANGOLD FORD TO PICK UP MY 2004 LANCER. HE SAID THE CAR CAN NOT START SO HE IS CALLING A TOWING TRUCK TO LOAD HIM AND I WILL PAY FOR THE COST WHICH I AGREE TO THAT. I TOLD HIM TO CALL ME TO TALK TO THE TOWING DRIVE ABOUT THE PRICE WHEN THE TOWING TRUCK GET THERE WHICH HE DID NOT CALL ME. I LATER RECEIVE A CALL AROUND 11PM FROM THIS TRUCK DRIVER TELLING ME HE IS ALREADY IN COLUMBUS TO DELIVER THE CAR AT THAT LATE HOUR. THEN HE TOLD ME THAT THE TOWING DRIVER HE CALLED TO LOAD THE CAR CHARGE HIM $85 DOLLARS FOR LOADING JUST ONE CAR WHICH I HAVE BEEN PAYING $25 FOR THAT SAME SERVICE. I SAID TO HIM I WILL PAY YOU $350 FOR THE TRUCKING,ABOUT THE $85 I WILL NEED A RECEIPT WHICH THE TOWING DRIVE GAVE HIM TO PAY FOR THE $85 WHICH HE HAS REFUSED TO GIVE ME THAT RECEIPT TO TAKE THE $85. I SPOKE TO SCOT AT MANGOLD FORD AND HE TOLD ME THAT TOWING DRIVE CHARGE $25 FOR LOADING SO THIS GUY WANT ME TO PAY $85 WITH OUT RECEIPT.
(1) I AM WILLING TO PAY THE $85 ON RECEIPT FROM THE TOWING DRIVE WHO LOADED THE CAR.
(2) I WAS EXPECTING THE CAR THIS SUNDAY NOT LATE LAST NIGHT WHILE I WAS SLEEPING.
DANIEL KOJO ANTWI
718 607 6378
On Friday, October 18, 2013 7:06 PM, Lea Lerario - A OK Auto Transport wrote:
From: Lea Lerario - A OK Auto Transport
Sent: Sunday, October 20, 2013 10:41 AM
To: 'pinnacledispatch@aol.com'
Cc: 'DANIEL KOJO ANTWI'
Subject: PLEASE SHOW TO CUSTOMER THE RECEIPT OF THE TOWING IN THE AMOUNT OF 85.00 FOR YOU TO RECEIVE THE MONEY
YESTERDAY NIGHT YOU TOLD ME A DIFFERENT STORY THAT CUSTOMER RELATED HERE
I SUGGESTED YOU GO BACK DELIVER THE CAR AND GIVE THE RECEIPT OF THE TOWING SO HE CAN PAY YOU
THANKS
LEA
THE COMPANY RESPONSIBLE FOR THE CONTRACT BETWEEN CARRIER AND CUSTOMER SENT TO ME THIS POLICY:
- - -Original Message- - -
From: Jenna K. - CentralDispatch.com [mailto:Jenna.Kelley@dealertrack.com]
Sent: Monday, October 21, 2013 12:37 PM
To: Lea Lerario - A OK Auto Transport
Subject: CentralDispatch
*****PLEASE DO NOT REPLY DIRECTLY TO THIS EMAIL************
To: A Ok Auto Transport LLC
Dear Diego Armando Fernandez, Lea Lerario, We have received your complaint concerning an issue you are having with Pinnacle Towing & Transport . Please review the terms of your contract and contact all parties to discuss any issues that may be preventing the timely delivery of this vehicle. The contracted shipper is the only one authorized to renegotiate the terms in the original contract in writing once an agreement is reached between parties.
Here are some disputes commonly impeding delivery:
COD not available: Collect on Delivery contracts must be compensated as such.
If for some reason personnel are unavailable to “hand” the pay to the carrier on delivery, it must be compensated the same and available for immediate access after the delivery.
Delivery with Damages: A damage issue and transport fees are viewed as two separate issues. A carrier must be paid according to the terms in the contract.
Late delivery: A carrier must be paid according to the terms in the contract.
If compensation for late delivery is requested by the customer, it is at the carriers’ discretion to honor as a customer service or not.
Additional Services performed: Sometimes additional services are identified or required after pick up. Once a vehicle is in the possession of the carrier, if a written contract exits, unless renegotiated in writing, the original contract remains in place. However, if a carrier is able to present written confirmation of additional services, or if they are not disputed they should be compensated accordingly. Additional services may include (but are not limited to): inoperable vehicle when dispatched as operable, tow fees, redelivery when customer was unavailable, personal possessions, load and storage fees.
Although the best scenario would be that this issue could be worked out between you, CentralDispatch will be in the process of also attempting contact with this transporter on your behalf. Once contact is made, our office will then request that the carrier company contact your company as well as the customer with an update on the delivery status of the load. While we are assisting you, do continue with your present efforts to resolve this issue with the parties involved.
Regards,
Dealertrack CentralDispatch Team
THERE WAS NO CHANGING IN THE CONTRACT NEITHER ANY AMMENDMENT SAYING RE CARRIER ONLY DELIVERS THE CAR AFTER CUSTOMERS PAYS THE TOWING – INDEED CUSTOMER ALWAYS SAYS HE WANTED TO PAY – EVEN MORE BUT HE WANTED CARRIER TO DELIVER THE CAR THE PLACE WAS IN THE CONTRACT AND THE CARRIER DENIED – CARRIER WANTED CUSTOMER GO THERE TO PAY STORAGE FEES, MORE TOWING – TO GIVE HIM A COPY OF THE TOWING RECEIPT – THIS IS NOT POSSIBLE TO REFUND IF THE THIRD PARTY DIDN’T GIVE YOU A RECEIPT. BUT THIS INDEED DIDN’T WORK, BECAUSE CUSTOMER GOT A RECEIPT WITH THE TOWING COMPANY. CARRIER DIDN’T OBEY THE CONTRACT AND CUSTOMER IS WILLING TO PAY –CUSTOMER IS NOT REFUSING TO PAY .
UNTIL NOW:
CARRIER NEVER DELIVERS THE CAR UNTIL TODAY, AT THIS MOMENT CUSTOMER IS THERE AT THE FRONT OF CARRIER'S PLACE TRYING TO PAY AND RECOVER THE CAR.
NEVER SHOWS THE RECEIPT
CUSTOMER HAS A COPY BECAUSE TOWING COMPANY SENT TO HIM
CARRIER NEVER DELIVER THE CAR AS STATED AS IN THE CONTRACT
