Mr. Lin, We sincerely apologize for this inconvenience. The carrier we selected on your behalf was fully pre-screened prior to offering you the availability. This carrier did not show any history of previous damage claims and provided excellent company ratings. Damage is extremely rare but as shown even carrier's with pristine track records are at risk out on the road. I have ascertained the facts of your transport issues. According to the Account Executive who handled your transport you notified him of damage to your vehicle when he called you to follow up after delivery. He instructed you that the first step in the process was to take pictures to document the damage and get repair estimates to send to the carrier. He also requested that you send us a copy of them for our records, which you did. On 8/16/2011, you sent Eric an email requesting the carriers email address so that you could forward the information to them. On the following day, you sent another email requesting the carrier’s insurance information as you were unable to reach them on the 16th. A copy of the carrier’s insurance information was immediately provided to you. From then until you posted this review we have had no contact from you at all indicating that things were proceeding in other than an agreeable manner. On learning of your concerns we immediately contacted the carrier and he reports that he has received your information and is already talking to the two body shops where you got estimates to make arrangements to repair your car. We have a commitment to our clients and have been here for you every step of the way. As you can see from our reviews, Phoenix Auto Transport does not have a history of disgruntled clients or damage claims. We are here for you Mr.Zin. Please let us know if there is any other manner in which we may further assist you. Sincerely, John Ryan, Phoenix Auto Transport Services LLC