Company Response Review Report Review
Took my deposit - never heard from again

cory Submitted this review about Lighthouse Auto Transport LLC
Review made Live: 10/23/2013 3:07:00 PM
What a waste of time and joke.

I get the standard email - " truck in your area now, call " so i bite as i wanted it transported.. they quote me $700 - so i call a few days later and it jumps to $740 - i read him his own email saying it was $700 when " truck was in the area " and he says $725 - so i say ok.

He tells me it will be picked up Monday and to my by Friday.

Car was picked up Monday - guy called seller - saying he was a few hours out and would call him when he was an hour away - well he called when he was at the guys house - no warning - so seller had to take off from work and drive home to meet him...

I knew seller - so he called me saying it been picked up... then it gets to be thursday and i hear nothing - i email John - three times - called and no one answered - nothing - finally i get the number of the driver from the seller call him and he tells me car would be here tuesday / wedneday.. i said how i was told friday and he said no..

so then its wedneday - still no word - finally driver calls me when he is western nebraska - says he will call me when he at York - which is about an hour away.... i say great....

well he calls me when he at my house - i was not expecting him for another hour - since he told me he would give me an hours notice - which he did NOT - so i drop what i am doing and go meet him to pick up the car....

What a joke - on me - horrible service - bad timing and never did ever return my calls
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Nebraska
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote ID#: 26745-QQ
Quote or Order Cost:
$725

Company Response
Charles from Lighthouse Auto Transport LLC Submitted this response.
Response Date: 8/21/2012 6:47:00 PM
I dont understand your complaint, your vehicle was picked up and deliver. It is also hard to get a hold of some one if the primary number you gave doesnt accept calls.