Company Response Review Report Review
Vehicle Never Arrived

Michael Stephenson Submitted this review about Express Auto Transport
Review made Live: 8/21/2008 3:10:00 PM
After waiting over 7 weeks for a vehicle transport, I have cancelled the contract and will obtain service with another company. I placed the initial order on June 26, 2008 and after two cancellations and many phone calls, I terminated the contract on August 21, 2008. I called on several occasions requesting to speak to a customer service supervisor and never received a return call or any communication from a supervisor.

I can not recommend this company relative to either customer service or the ability to perform to the specifications of a contract.
Shipment Details
Origin State:
Texas
Pickup:
Never
Destination State:
Oregon
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
8062010525
Quote or Order Cost:
$1370

Company Response
Mark Groteke from Express Auto Transport Submitted this response.
Response Date: 8/26/2008 11:56:00 PM
Express Auto Transport strongly encourages customer feedback. When a negative review is posted, we immediately respond by investigating the claim and working toward a successful resolution. We are currently investigating this post. A complete formal response will be posted soon. Thank You.