Company Response Review Report Review
would not use again.

catrena Submitted this review about Dependable Auto Movers
Review made Live: 1/22/2007 11:01:00 PM
Driver was ok. He kept me informed of his whereabouts. We had to drive over into the next town to get our vehicle because the truck was too big to fit into a place that was a little closer to us. We were charged $900 which included a down payment, then the rest of the payment upon arrival of the vehicle. I felt that I wouldn't use the company again because they did not go out of their way with customer service. I guess I was looking for roses in a concrete garden.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Rhode Island
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
0611210144
Quote or Order Cost:
$1050

Company Response
Sarah from Dependable Auto Movers Submitted this response.
Response Date: 1/23/2007 11:05:00 AM
I'm so sorry that Catrena feels that we didn't go out of our way with customer service. I'm a little taken aback by that statement. We do strive for excellent customer service. Our girls in the office are extremely friendly and I'm not sure where we fell short in this instance. The order was placed on 11/28, she was emailed on 11/29 with dispatch information for pick up on 11/30 (which was the first available date).