Company Response Review Report Review
Very Poor Experience

Dan Shevchik Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 9/26/2008 1:19:00 AM
The engagement with Cascade started off fine in agreeing to a price and date of shipment and I received three emails confirming our contract. But after not hearing from the company for a couple weeks after placing my order, I emailed to follow up. I was informed my order had been canceled. This was extremely troublesome since no one had bothered to inform me and I would have just assumed the delivery was fine. Then when I inquired about the cancellation, the company refused to accept responsibility and said I had called in and canceled, which clearly wasn’t true. I never received a response to my follow up email.

Either the company or its technical system is incompetent, and the company compounds problems by not accepting accountability. I found this especially annoying since every email and phone call I received touted their high rating on this website.
Shipment Details
Origin State:
Connecticut
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
544989
Quote or Order Cost:
$1075

Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 9/26/2008 11:47:00 AM
Mr. Shevchik, We apologize for any miscommunications that may have happened. We have it noted that you placed the order on 8/8/08 at 1:08 and it was cancelled at 1:24. We are unsure what happened. We will look into the issue and make sure it is corrected for the future.