Review Report Review
Too many trailer issues

Nichole Submitted this review about Breamway Auto Transport
Review made Live: 8/24/2024 6:45:00 PM
I hired this company to move my car from Texas to Arizona. And was told a flat rate, Which was more than I could afford but I had no choice given my situation. When I finally Check-in with them a few days b4 delivery I'm told there's an issue with the trailer and they would have to find another driver. But then because the other driver's had enclosed trailer that I was gonna have to pay more which I objected to. So then he found a driver that was willing to do it for 50 more bucks. Not too bad, but then but at first they wanted almost double. I said i don't care what trailer is used that we had a set price an agreement. And the person over the phone made it sound like they had to pay out of their own pocket to help discount my own ticket. Blah blah I didn't buy any of that and then it comes to another conversation where I have to get a third driver now because of another issue. And then after the agent was very rude and disrespectful to me i had to call the mgr. The manager stepped in to assist. Because the customer service rep was lying to me about prices too and I was done with him at that point. so he stepped in and made sure I got a driver closer to what I originally was supposed to pay to haul my vehicle down. Unfortunately, there was another trailer issue with that. And they didn't deliver the date They said they would amd finally showed the next date, but after the agent text my phone at 7am driver will be here an hour earlier to meet, but by 8 I had just woken up and told them you don't change the time frame the day of while people are asleep. This mostly was very stressful unprofessional and a mess. Thankfully, car was in good condition. The manager did offer to help. So that's the reason why I'm thankful for that part. But they tried to change prices on me too. And it just was one big headache.
Shipment Details
Origin State:
Texas
Pickup:
Early
Destination State:
Arizona
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
500
Quote or Order Cost:
$525

Car Condition
  • Vehicle was dirty