Review Report Review
Terrible Customer Service

Walker Submitted this review about Bargain Auto Transport
Review made Live: 5/13/2021 6:36:00 PM
I will give them one stars because they got my car from Georgia to California within a week, but that's all. I was given a quote and decided to go with them over other companies because of the price and reviews. However, I ended up paying 25% more than the quote because 'this time of year is busy'. If it is a busy time of year, then the quote they send out should reflect that, not try to trick you into going with them then force you to pay more. You give them the address you would like them to pick up and drop off - however they did not pick up or drop off in the location I requested. They were supposed to pick up on Monday and I never received any call or emails. I had to call three times the next day before someone told me if my car would be picked up. I requested an hour heads up on when the car would be delivered since my dad was meeting with the car and he had to take off work and drive an hour. I got a call 30 minutes before with an address that was not listed. I asked if they could meet closer to my pickup address where the truck would be able to drop off (trucking facility with room) and they said no. My dad met the trucker and gave the car away at this random location. Then my dad was stuck IN THE RAIN WITHOUT A CAR and there was no Lyft or Ubers around. He walked 2.5 miles in the rain down country roads. This would not have been the case if it was where we requested. THEN When the car was supposed to be delivered, Bargain Auto never informed me of the address of the drop off location (it should have been where I requested, in the contract). The trucker called me and I asked him if it was where I requested - he said yes (extremely hard to understand him). I called Bargain Auto 20 TIMES and nobody was answering. I wanted to confirm the pick up location with them because I don't think the driver could understand me. i EMAILED THEM TWICE and still, nobody answered me. Someone finally picked up 15 minutes before the car was scheduled to be delivered and they confirmed the address with me and said they will have the trucking company call me and confirm. NOBODY CALLED ME FROM THE COMPANY. The trucker calls and just says he is there. I ask where and he said yes he is there(?). Well, he wasn't there... after walking up and down random streets we finally see him. Bargain Auto as a company I am giving 0/0 stars. My best friend is moving cross country and shipping her car and I refused to let her go with this company because of how terrible they were.
Shipment Details
Origin State:
Georgia
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4921-47938
Quote or Order Cost:
$1150

Car Condition
  • Vehicle was dirty