Company Response
Mike Cannon from
AutoStar Transport Express Submitted this response.
Response Date: 1/18/2013 10:09:00 AM
From Brian and Rodrigo: brian.douglas@autostartransport.com and rodrigo.franca@autostartransport.com. Shirley, Rodrigo and I appreciate the time you took to provide feeback on your transport experience. With nearly two dozen transport coordinators and a half dozen customer service agents, we work together to ensure a smooth transport. We were able to secure a carrier on the first day you asked us to arrange transport for your vehicle and we provided you the name and number of the carrier and driver with a written contract outlining clearly the total cost of transport with no surprises! Your satisfaction with our carrier is because the carriers we use must maintain a 95% customer service rating or better (463 customers rated your carrier 100%). When you, your family or friends want a worry-free transport for your vehicle, please contact either Rodrigo or Brian who are eager to take good care of you and your vehicle. Contact Brian at 888-802-8250 x2245 or Rodrigo at 888-802-8250 x2224 or by email at brian.douglas@autostartransport.com or rodrigo.franca@autostartransport.com.