Review Report Review
terrible experience

Alexis Ingram Submitted this review about Auto Transport UAAT
Review made Live: 10/19/2014 4:12:00 PM
I received a quote from (United American Auto Transport) what caught my attention was the "no deposit, 24 - 48 hours pickup". I replied email, Jeffrey Miller responded. He responded with (quoting him) "The best I can do is $1,000 total price no deposit." I said something like, "I'm running errands, give me time to think it over and how long do you think it'll take to arrive in Virginia?" and he said (quoting him) "4 days" I thought, wow, from Washington STATE to Virginia!? I responded, "What is the next step?" he asked for the pick-up/drop of f addresses. I gave him the pick-up address, but at the time I had no drop off address due to my husband being military, he was looking for an apartment. I suggested the Air Force Base address for now, and Jeffrey said that was fine, whenever we move into an apartment to email him the correct address. I asked about a military discount because promotions of it were on their website. This was sent on 8/1/2014 he didn’t respond until 8/6/2014 claiming he was out of the office and was there anything he could do for me? He said it somewhat sarcastic. Probably because I sent the company an email saying Jeffrey Miller wasn’t responding to me I wouldn't use the company if he didn't respond, it was making me nervous. He said no to the military discount. Then he sent me the information about my car being picked-up on 8/11/2014 and…there was a deposit. It totaled $1,000, but the deposit was $100. Of course, there was a deposit even though there were claims of “n o deposit” in several emails … we eventually spoke on the phone. I gave him my debit card info and got the carriers number, Mike/Andy and yep the deposit changed from $100 to $75….just NO organization…my vehicle was picked up on time (11th). On 8/16, Jeffrey calls, my husband answered saying that my car wouldn’t be delivered because he doesn’t have a payment on file for the deposit. I was extremely furious!! I emailed him a clearly frustrated emailed. He apologized and charged me the $75. I guess…he DID have my debit information…the week of August 18 I called Mike/Andy to see when my car might be here. They said 20th/21th…after Jeffrey said 18th/19th. It wasn’t here until 22th. Four days was a mistake, I guess? Also Jeffrey never told anyone about the drop off address change which I emailed him once we moved in which made the carrier drivers completely lost. I will never ever use this shipping company ever again!
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
46307-GW
Quote or Order Cost:
$1000

Car Condition
  • Vehicle was dirty