The roof of the vehicle was damaged. The insurance carrier sent out an independent auto damage appraiser to look at the vehicle. They determined $1600 in damage as did a preferred body shop. The transferee wanted their 2008 Honda Civic repaired at a Mercedes body shop, the type of shop that only does high end repairs. The insurance company would not cover the additional cost because they could get the vehicle repaired to factory specs at their preferred shop for less money. That is simple business sense. The transferee was unreasonable in their expectations. In the end, his own insurance company only requested that we reimburse the $1600 that was originally offered.