Company Response Review Report Review
Damage to two cars

mary kay teefey Submitted this review about Auto Relocation Plus Inc.
Review made Live: 7/1/2010 3:08:00 PM
Our move was 11 months ago and through the relocation company at place of business. They picked up our cars in a rain storm. The cars were delivered the following week in another state. One of the cars had to be jumped to drive it of the ramp and also noticed some damage and scratches to that vehicle. We never signed off on anything before or after. The following day, we noticed puddles of water on the floor in the back of the other car. To make a very long story shorter, Auto Relocation Plus, located in California, would not do anything for us. We ended up going to our insurance companies. The car that would not start ended up being totaled and the other had $8,000.00 damage due to the cars being under water. Both cars had different insurance companies and numerous opinions and all came up with the same conclusion that the cars must have been in a flood because there were water lines in the bottom of both cars.

Both of our insurance companies are suing them and trying to get the money back.

Auto Relocation Plus - 1382 Valencia Ave. - Tustin, California 92780

Shipment Details
Origin State:
Pennsylvania
Pickup:
Late
Destination State:
Georgia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Filia
Quote or Order Cost:
$2500

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Michael Filia from Auto Relocation Plus Inc. Submitted this response.
Response Date: 12/10/2010 12:54:00 PM
The transferee was trying to claim that we damaged their radio, speakers, air conditioning and some random scratches on a 2001 Ford Escort and 2004 Infiniti. We hired an independent auto damage appraiser to look at the vehicles - much like an insurance company would do. They came back and said we were only responsible for a scratch on the Escort for $587 and we offered settlement. They did not find ANYTHING wrong with the Infiniti. The transferee declined the settlement and decided to file a comprehensive claim with their insurance so they could get what they wanted. Their own insurance company (Progressive) told us that they feel the transferee was filing a fraudulent claim. We did our due diligence. This transferee could not be satisfied.