Review Report Review
HORRIBLE CUSTOMER SERVICE

Katie Normandin Submitted this review about Authority Moving Group LLC
Review made Live: 10/19/2020 11:40:00 AM
Also known as Century Moving Group My initial conversation with Kyle, made everything sound swift and easy-going, he was obviously trying to get me to buy in so everything sounded great, he sent me a quote that same night which I had included everything I was going to have move, and said the price shouldn't change from that. The night before my move (9/28/20), Heather and Jessica Chieffalo (dispatch dept. supervisor) called me to confirm my move for the following day. Jessica specifically stated the price would NOT change, and if it does, to contact her, because "The guys could just throw it on the back, it's not a problem" I wanted to make clear of this as I was paying CASH and would have only the amount I was told. Well the next day after they packed everything up, they wanted to tell me it was going to equal a total of $600 EXTRA, which I had to pay $300 up front and the rest at drop off. I called Jessica, no response, even called her 2 days later, messaged her, NO response I had been trying to contact their customer service since this happened. Every time I spoke with someone, they always said they would "look into it and call me back" I spoke with Heather, Mike Harris, Nina (multiple times) about this and NOBODY ever called me back. The day before my furniture finally arrived (Took 2 months to ship from CT to CA) I called Nina and she told me that her and Jessica were having a meeting about my situation and would call me back before 3pm E.S.T, I never received a call back. I called the next 2 days and spoke with another person who said Nina was not there and doesn't know when or how I could get in contact to find out what happened. I had to end up paying the extra $600, nobody ever helped me look into this and nobody ever called me back. The movers were very professional themselves, but my mirror was broken upon arrival. I would NOT recommend this company as you will not be able to get any answers from these people and FALSE PRICING
Shipment Details
Origin State:
Connecticut
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1221.74
Quote or Order Cost:
$3000