DO NOT USE AUTHORITY MOVING GROUP- BEWARE
Adrienne Bell
Submitted this review about
Authority Moving Group LLC
Review made Live: 9/24/2020 4:05:00 PM
We recently moved from NJ to CO; I did alot of research on many moving companies and Authority Moving Group, LLC seemed like the best option. The quote was in our budget, the gentleman I spoke with on the phone, Owen, assured me that we would have our belongings in 10-14 days; the quote was for $4610.96. We were literally moving a 2 bedroom apartment. I was on the phone with Owen, and went room by room listing all of our items. I even overestimated the amount of boxes and bins we would have to be safe. Then, for some reason, the quote went down to $4517.16. Even though I asked Owen why, he didn't answer. I also made it very clear that we had to be picked up on August 20th, as we were driving to CO and had hotel reservations. I have, in an email from him assuring me that he had August 20th confirmed as our pickup date, and that we should receive a call the day before confirming the time of pickup for the 20th. We booked them on July 23rd, 2020. I thought all was well. Boy, was I wrong. The nightmare was just beginning.On August 19th, a new person named Heather from Authority Moving Group called me to confirm and go over inventory, etc. We did, and lo and behold, Owen FORGOT a WHOLE bedroom set in our original quote. HOW DO YOU FORGET A WHOLE BEDROOM SET? Our quote went from $4517.16 to $5853.63, and I had to pay an additional deposit that day. She also said Owen did not put in there that we had to be picked up on the 20th. I explained to her that I had an email and we had hotel reservations and it was imperative to be picked up on the 20th. I was furious. I was so upset that I called and emailed the customer service manager, Michael Harris, to complain. He said to let the move happen and that he would give us a "resolution" once the move was complete. I said that would be fine. That evening, I received a call from the trucking company that Authority Moving Group, LLC subcontracted, VSNY Moving, who told me the drivers would be there on the 20th between 10-12. The morning of the 20th, we got up early, had everything ready to go, car packed, waiting for the movers to show. Nothing, 12PM came and went. My fiance called the trucking company and was told the person who called me made a MISTAKE and that we weren't being picked up until the 21st. I lost it. We had to be out of our apartment that evening and we had hotel reservations for that night and the following night. I once again contacted Michael Harris at Authority Moving Group who was very rude and condescending; saying they never said we would be picked up on the 20th, etc. Even when I told him the trucking company called the night before and then made a mistake, he was still rude.My fiance called VSNY moving back and they were able to get a truck there at 6PM. From there, the nightmare continued. The two men who came were shady and sketchy; first they told us that our price was going up another $1650, which we did not have the money for, and then they said that if we tried to tip them $40-$60 that they wouldn't "be happy". Needless to say I was very uncomfortable with that situation and ended up overtipping because I was scared and they had all of my belongings. Also, when they were filling out the new "estimate", they said the first available delivery date would be 9/6/20.We arrived in CO on 8/23, and called Authority Moving Group LLC pretty much every day and kept getting the run around. Lies, lies and more lies. The customer service manager refused to speak to me, so my fiance was calling regularly. Nobody could tell us where our stuff was, when it was coming, etc. Then this one woman, Alani, was so rude to my fiance and kept talking over him and saying they were well within their contract etc. I said where is your time frame. She said all the way down at the bottom, the very last paragraph, it states they have 30 days (mind you, business days which isn't specified) from the first available delivery date (which VSNY picked, not us) NOT THE 10-14 DAYS I WAS TOLD SO I WOULD BOOK THEM. They bait you and use predatory business practices. A resolution is needed!
