****DO NOT USE***** PLEASE READ!***
****
Submitted this review about
Angels Moving Autos
Review made Live: 8/11/2010 2:54:00 PM
I called Angels Monday August 2nd, I needed to have a car shipped to Texas by August 15th no later. I was told that was no problem, as long as I paid an "extra $100, I would knock a car off another truck, to be picked up earlier." I was told my pickup would be on the 5th or 6th of that week, and If I didnt pay the extra $100 it would probably be picked up early the following week.
I agreed and paid the extra $100. Order total was $850.
Come Monday the 9th I didnt hear from Angels, therefore I called them, told them I still didnt have a carrier assigned, and my car was never picked up. I was put on hold, then the woman got back on the phone and said we found you a carrier, they will come tommorrow, Tuesday August 10th, and it will be delieverd in Texas the following Monday.
I had no other choice to accept, even though I NEEDED it by Sunday, hence the whole reason I paid $850. I was told there is nothing they can do, and they WILL NOT refund me by extra $100.
Fine.
Come Tuesday, I didnt hear from the "driver" of the assigned company, so I called them, left a voicemail no response. Called Angels, they said the driver will come, the best we can do is just call. I pulled this company up online, "Monzon Auto Transport," and they had 2 bad reviews in the last few months. Now its 4pm Tuesday, still no phone call, nothing. I called Angels again, they said theres nothing they can do, the driver will come. I asked Sarah to call me either way before they left the office.
No phone call back from Sarah, no phone call from the driver and no car pickup.
Now its Wednesday August 11th, and I still didnt hear from Angels. So 2pmET I CALL THEM, to find out what there doing, and tell them the driver never came yesterday, and I still had my car The same car that was going to be picked up last week and delieverd to Texas by Sunday the 15th.You think they would have called me Wednesday morning, will an apology and a different carrier. NO. NOTHING.
The lady tells me "we are working on it, and trying to find you a different carrier, and your my number 1 priority, and will contact you back."
Absolute joke. These people show no remorse, they can care less that my car was never picked up, booked me late, with a bogus company, that never even showed up. Thanks to Angels, my car was never picked up, they did not call me once. I must have callled them at least 10 times the last 2 days, and was just told "your on the board, the driver will show up."
Disgrace of a company. DO NOT USE THEM EVER.
I asked for my depost refunded, and to cancel my order with a confirmation emil. I WILL make sure of this, and will post an update.
