Response to Cliff: First and foremost, be sure you let all people know this was a 2000 Lexus, 10 years old. Paint the truth to begin with. To say we did not live up to our name is laughable. I spoke with you Cliff at least 10 times for more than 30 minutes at a time prior to booking this order. I made this happen for you, meeting all your unbelievable needs, 1 day pick up window with a ride to the airport. I got the price down to the lowest possible with the carrier. You wanted a cheap, cheap price. I listened to you, helped you solve all your moving problems. Took all your calls on my cell phone at home at night before the car was ever even a placed order. Then, we do everything we said we were going to do, and you did not. The car was delivered to a safe location in New Jersey, only to have you complain. You claimed there were scratches that were needing to be repaired in the amount of $3000.00. However, the BOL inspection sheet on delivery has no signature on your end to back up your claim. But, the transporter still agreed to a repair on the scratches. His estimates from 3 locations gave him the amounts between $500-$700. That was not good enough for you. And now, after all the dust has settled, and the insurance company agrees that you tried to make a false claim, you must retaliate with a lie to justify your behavior. We did everything possible to make you happy, and you chose anger, profanity, threats and bullying tactics to get your way. I know I was absolutely amazing with my customer service and all I did for you. Be blessed. I certainly am.