Company Response Review Report Review
Never again

D'Eddric Williams Submitted this review about Andrew Auto Transport
Review made Live: 8/29/2015 3:22:00 PM
So, I was trying to get my 1972 cutlass supreme moved from Milwaukee, WI to Carbondale,IL. This company promise me they could have it to me the date I was promise. And called me and dang near rushed me to give them the deposit, but once I did do the deposit.. All type of problem came up.. Some other company booked me without my knowing, and I had to get them to take it down for the to move on with the order. I finally got them to take it down and I wanted a refund, so after I asked for a refund the guy from Andrew auto transport sent me another picture saying they couldn't do it because it's still up. Not knowing they had already removed the other quote 6-7 hours before, and he was trying to use the picture as a way to not refund me my money. Now the promise they made to get my car on the date I need it. They can't delivered. They trying to tell me I can't get a refund, but they don't meet my expectation or my needs in which they promised and which I paid for.
Shipment Details
Origin State:
Wisconsin
Pickup:
Never
Destination State:
Illinois
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
7133
Quote or Order Cost:
$397

Company Response
brian andrew desind from Andrew Auto Transport Submitted this response.
Response Date: 8/29/2015 6:22:00 PM
D'eddric, We will not be held hostage by a negative review. You double booked the job with multiple brokers and wasted our time. We sent a driver to pick up the car and it had already been picked up by another company. We had to pay that driver for his time. We caught you in the act yet you still feel you deserve a refund. We have about 177 other amazing reviews we certainly are proud of, we hope anyone reading this will disregard this review.