Review Report Review
Damaged beyond repair

Kevin V Submitted this review about ABF Freight Systems
Review made Live: 8/24/2022 10:53:00 AM
Words cannot describe my utter frustration and disappointment with ABF Freight. They were hired to transport two garage doors from Colorado to Ohio. One of the garage door panels was severely damaged (metal buckled/bent; metal backside was punctured). Per the shipping instructions, the garage door panels were to be shipped on their sides and not stacked (per manufacturer). When the panels arrived via ABF, the delivery driver opened the back of the semi-trailer and we saw that the panels were laying flat and were stacked on top of each other. Since the panels were individually wrapped in cardboard, the damage was not clearly evident at the time of unloading. However, upon the removal of the cardboard, the CHI certified installer immediately noticed the damaged panel. To create the amount of damage inflicted, the garage door panel had to have been dropped, dragged, or shipped improperly. Since the damaged garage door panel is part of the CHI Shoreline series with carriage overlay, they won't just replace the damaged panel. They are saying that all three of the bottom panels must be replaced in order to ensure that the grain and the overlay matches up. Now I have to waste my time writing this review and filing an insurance claim. A few months later...the insurance agency declared the garage door as a total loss and is reimbursing me everything but the $500 deductible. While ABF did reach out to me on the matter, they basically did nothing to rectify this matter (lost $500 because of them). In conclusion, based upon my shipping experience with ABF, I strongly recommend avoiding ABF Freight as they don't follow shipping instructions which resulted in damaged/ destroyed goods.
Shipment Details
Origin State:
Colorado
Pickup:
Late
Destination State:
Ohio
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
110756325
Quote or Order Cost:
$975

Car Condition
  • Vehicle was damaged