Do not use SGT to transport your vehicle! The only thing they do proficiently is take your money. My car was six hours late, ok things happen. When the driver arrived, he was only willing to wait f [More]
SGT Auto Transport - Thank you, Marie, for your feedback.
We are sorry to learn about your experience. However, it is essential to acknowledge that the provided time frames are estimates and not guarantees, as various ...
Company was supposed to pick up my car on the 21. They said 3 day window. They kept promising me it would be done and not to worry. 21 came. Nothing from them. 22 came. Contacted the. Again and th [More]
SGT Auto Transport - Thank you, Sandra, for sharing your feedback.
We regret to learn about the experience you encountered. Our company operates with estimated pickup dates and times, which are not guaranteed. During t...
This company is not to be trusted. I contracted their services, and they promised the car would be picked up in 1-3 business days. It has been five days and nothing. They send an email and text saying [More]
SGT Auto Transport - Thank you for your comment, Miguel.
We are sorry to hear about your experience. Our company works with estimated pickup time frames, not guaranteed ones. We understand that time is valuable and we ...
SGT failed in three respects.
Their website says, “reliable service”. I was repeatedly told they will pick up my vehicle between one -three business days from first date. My car was not picked up un [More]
SGT Auto Transport - Thank you, Steve, for taking the time to share your experience with us.
We regret to hear that we were unable to meet your expectations. Our company operates with estimated, rather than guaranteed,...
Company never delivered my car to the final address. They sent it to storage 2h away after trying to deliver it 4 days early (my time window was 7-9 days as I wouldn’t be there to receive the delivery [More]
SGT Auto Transport - Dear Sophia,
Thank you for sharing your experience.
First and foremost, we extend our sincerest apologies for the situation you encountered. At our company, customer satisfaction is of the utmos...
DO NOT CONTRACT WITH SGT UNTIL READING THIS!!!!
I contracted with SGT to ship my new Ioniq 5 from Colorado to Delaware. The car was picked up a day late but that was the least of the problems. The [More]
SGT Auto Transport - Thank you for sharing your feedback with us. We apologize for the unfortunate situation you experienced with the shipment of your vehicle. We understand your frustration and would like to provide some...
Consumer beware! My husband had contacted SGT Auto Transport a week ago to transport his vehicle from Iowa to California. A price was agreed upon and the vehicle was set to be picked-up between Mond [More]
SGT Auto Transport - We sincerely apologize for the inconvenience and frustration caused by the delay in picking up your vehicle and the unexpected increase in price. We work with estimated windows for pick-up and deliver...
Terrible experience, do NOT use this company
I put in an order to ship my car and had been told the car would be picked up today or tomorrow. They called me at 7 AM today. I woke up at 8 and called t [More]
SGT Auto Transport - Dear Lucy,
Thank you for graciously sharing your experience with us.
We sincerely apologize for the negative encounter you had. It is truly regrettable, and we deeply apologize for the distressi...
The first thing I encountered when I requested a quote on 5-22-2023 was a large delay (20 minutes) associated with the telephone tree. No one picked up the phone while an SGT voice repeated over and o [More]
SGT Auto Transport - Thank you, Edward, for sharing your feedback. We sincerely apologize for your negative experience and want to assure you that we take your feedback seriously. It will be instrumental in improving the ...
Received a call about picking up my car. The cost to ship was $300 more than quoted. I was told that the car would be picked up Saturday 6pm, and delivered Sunday. Car wasn't picked up until 730 and i [More]
SGT Auto Transport - Dear Ralph,
We sincerely apologize for the inconvenience and frustration you have experienced regarding the pickup and delivery of your car. We understand that the cost discrepancy and delays have ...
First, I called SGT back on 3/3/23 to get a quote for their service and to get the details on how the transport of two vehicles would work. I was given a quote for our cross-country move but since we [More]
SGT Auto Transport - Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your move and we appreciate your feedback. We take customer feedback seriously, and we assure you tha...
I wanted to share my recent experience with SGT Transport, and unfortunately, it was far from satisfactory. The issues I encountered with this company include poor communication, inflexibility, and un [More]
SGT Auto Transport - We sincerely appreciate you for sharing your recent experience, and we deeply apologize for the unsatisfactory service you have received. We would like to clarify that our carriers make every effort t...
I had a terrible experience with this company. I booked a trip to have my daughter's car transported back from college (AZ-NY) months in advance. I have done this before and know how it works. as the [More]
SGT Auto Transport - Dear Lauren,
We apologize for the inconvenience you experienced. We appreciate your feedback as it helps us identify areas for improvement in our services.
Upon reviewing our records, we did re...
My car was delivered over 1 week after the promised delivery date. They said they would give me a $150 visa gift card as some sort of compensation. Once my car was finally delivered I needed to reach [More]
SGT Auto Transport - Thank you for providing us with your feedback. We would like to clarify that our company does not offer Visa gift cards. Could you kindly email us at feedback@sgtautotransport.com with your order numb...
A rip off. They employ a bait and switch strategy. They rope you in with a contracted price and then, when it is too late to change, they hit you with a massive price increase. I placed my order almos [More]
SGT Auto Transport - Dear Steve,
We are very sorry to hear about the negative experience you had with our service. Please know that we take your feedback seriously and we will be conducting an audit of this order to id...
SGT made no attempts to rectify. Sent my bid to someone else, picked up 3 days late then delivered 3 days late. Told me "sorry you can ask for a reduction from the truck driver". who literally is ho [More]
SGT Auto Transport - We apologize for the inconvenience caused and would like to address the issues mentioned in your review. As a broker company, we work with multiple carriers and the pickup and delivery dates provided ...
