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My belongings were taken from my car.

Curtis Submitted this review about Zen Auto Transport
Review made Live: 1/24/2019 6:28:00 PM
My vehicle was recently transported from Virginia to California with Zen Auto Transport. Upon receiving my vehicle, I immediately realized that some of my personal belongings were missing from the vehicle. When questioning the driver about this, he immediately became very defensive and then proceeded to pull one of the missing items from his truck. He then proceeds to tell me that he doesn't know where my other items were and that someone took them from the trunk of my car. Considering that there was no indication of forced entry of the vehicle, either the vehicle was left unlocked and someone took my items or your driver stole my personal property. Why wasn't my car locked? If my items were taken from the trunk of my vehicle, as the driver stated, but they caught the thief and retained possession of one of my items, why wasn't I notified of this event? Furthermore, it is completely unacceptable that the first that I hear of my missing belongings is when I open my trunk to discover my items are no longer in my possession.
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
45967592
Quote or Order Cost:
$1600

Car Condition
  • Vehicle was dirty
  • Items were stolen from the vehicle