Company Response Review Report Review
Worst Company

Usman Chaudhri Submitted this review about Zen Auto Transport
Review made Live: 8/11/2016 4:11:00 PM
I got my car shipped through Zen Auto transport, I relocated from Houston, TX to Virginia due to my job change. The driver came 8 hours late from the scheduled pick up time for the car. He kept calling me and every time he would say I am two hours away and he took full 8 hours before he reached my apartment. He parked his truck a mile away from my residence, I took the car to the truck and ended up walking back home a mile. After the delivery, The car was damaged on the top roof. it was damaged on both sides top of passenger side door and top of driver side door. Service is horrible and they refused to fix the damages they did to my car. I WOULD NOT RECOMMEND THIS MOVING COMPANY. They keep deleting my review, so I guess I will be uploading it every morning so that no one else has to go through this.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
914438
Quote or Order Cost:
$0

Car Condition
  • Vehicle was damaged
Company Response
Mitchell Neif from Zen Auto Transport Submitted this response.
Response Date: 8/12/2016 3:00:00 PM
This complaint is completely exaggerated. This vehicle was picked up on 7/21 and delivered on 7/23 as per our contract terms. This gentleman Usman received his delivery and did not make any complaint or notation of damage to the driver at the time of his delivery. The following week he is calling our office making claims of damage to his vehicle. As per our company policy no claims can be honored if they are not notated at the time of the delivery. This is done in order to prevent fraudulent claims such as this one. Furthermore, documentation of inspection reports from origin and destination can be provided to prove what is stated here as fact.