Company Response Review Report Review
$605.00 = Blown Engine and Transmission

Totally Screwed Submitted this review about Worry Free Transport
Review made Live: 12/12/2008 3:47:00 AM
I ordered the transport. The got right on it, That was quick!! Then things went down hill from there. The "Driver" didn't get the right number to pick-up car. Then got a hold of the seller and charged ($145.00) him to come pick-up the car (What!!!) He went to the house seller wasn't there he called seller the seller left work to only get there and driver was gone. He then contacted the driver, He drove 15 miles away and told the seller to drive a car with a bad water pump/serpentine belt. Seller told him that he wasn't gonna drive the car and damage the engine. We or WorryFree couldn't contact the driver for two days. I guess he was M.I.A. The $145.00 was for tolls and gas, but he told Worryfree that it was for inop. Driver calls tells my fiancee that the engine has a "knock" the day before delivery. Then on delivery day we called the police at Worryfree's suggestion for a civil stand-by. We were told by Worryfree to short pay the driver as he already collected $145.00 we were told to pay him $365.00 he refused to release the my car at that price. Well the police showed up he took of run to his rig and drove off?? (What!!!) He told the police officer that he needed to turn his rig around? Police officer didn't believe it. While unloading my car he bottomed out hhis the rear of my car on the pavement and my engine bay on this ramps oh yeah there also is 3000 more miles on it than should be. He also told me that it has a blown head gasket His insurance company won't pay for repairs nor will worryfree. I guess I'm responsible for him damaging my car the I have yet to drive, been sitting for two months now. It's a Lexus and they want $16,194.12 to repair my car( Wow That's one expensive transport.) It's a very special car why you ask it goes from not running to having a engine knock to blown head gasket, all from a driver not a mechanic He also added "Water" to the radiator? I think he added something other than water, there again him thinking that it's his car.Taking it upon him self to add "water" to my car. This is by far the worst company to ever use, Shoot I'll pay you to not use them!! Not really but Really don't use them unless you don't want to ever drive that car again. The Driver had 5 pages of criminal history on case net I only found this out from Lacey the only employee there with any sense. The owner thinks my car was hit by another. I told her that her driver damaged my engine/transmission but she doesn't want to realize that. Mind You "WorryFree let them do the Worring" not true. Also in their "Terms and Conditions" it states that "If damage is incurred we act as a liaison during the settlement claim." direct from their site. I can honestly tell this is not true. I have done all of the footwork for my claim which was denied as "it's the responsibility of an outfit by the name of worryfree" per his insurance company. Don't use this service, As I'm totally screwed, don't you be too!!! Have a good day. Check out Abby Auto Shipping over 15 years in the business and you don't stay in business that long doing what has been done with worryfree
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Missouri
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
0808160011
Quote or Order Cost:
$605

Car Condition
  • Vehicle was damaged
Company Response
Diane Dahl from Worry Free Transport Submitted this response.
Response Date: 12/12/2008 12:17:00 PM
Mr. Higgins did book his car to be moved with us on 10/13/08. In doing so, he agreed to all “terms & conditions” on our website www.worryfreetransport.com . It normally takes up to 10 business days to find a truck driver to move the vehicle. We had it assigned the day it was available to BJJ Transport, a company out of St. Louis that we had used many times in the past and had nothing but rave reviews. Upon pickup the seller agreed to pay Mr. Tullock (the driver and owner of BJJ) an additional $145 because the vehicle was not running. (Normal inop fee is $150). No one called to clear this with Worry Free as both parties were in agreement. We did have trouble contacting the driver during transit, but I do not feel we can be held responsible for that as the effort was put forth and the driver could have been in an area where his phone did not have reception. We did, however, speak to Mr. Higgins or his fiancé at least 10 times per day. It is stated in our “terms & conditions” (which can be viewed on the website) that once the vehicle is picked up it is covered by the driver’s (NOT WORRY FREE’S) insurance. He did fail to mention that we voluntarily refunded his deposit although we did our part of the job. We did try to be a liaison for Mr. Higgins & his fiancé with the insurance company. Unfortunately, there was neither damage nor extra mileage noted on the signed inspection sheet (this is the first I have heard about water being added). It is CLEARLY stated on our “terms & conditions” that all damage MUST be noted on the inspection sheet in order to file an insurance claim. I do not understand how they could have been forced to sign a sheet or his car to have been hit while unloading if they had the police there. Most police officers would not stand back and allow such things to occur. We went above and beyond normal customer service trying to help Mr. Higgins & his fiancé, but given there was no documentation, our hands were literally tied. I hope Mr. Higgins gets the settlement he feels he deserves but it will have to come from the trucking company’s insurance (once again as is clearly stated in our “terms & conditions”). Please do not hesitate to contact us (888-243-0082) if you have any questions about this review. I can’t “pay you to use our company” but I can assure you this review is not representative of our company or customer service. Thank you, Diane, Owner Worry Free Transport