Company Response Review Report Review
Nothing but WORRIES!

Paul Submitted this review about Worry Free Transport
Review made Live: 8/22/2011 12:53:00 PM
Long story short ... Paid my $100 deposit, waited 10 days for a pickup (10 days is their policy), car never got picked, Customer Service could not provide an ETA, no follow-up from Customer Service even after the 10th day. The Customer Service agents were friendly, but were of no help and kept giving me a response of "We're working on it".

Ultimately - Worry Free should do a better job of quoting prices that are competitive but also realistic! On top of this all ... I was told that I'd receive a refund of my deposit and it has since been 1.5 months and NO REFUND. I've placed emails and phone calls and nothing ... My credit card company will be going after them now.

Very disappointed ...
Shipment Details
Origin State:
New Jersey
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
35186-LK
Quote or Order Cost:
$1025

Company Response
Diane Dahl from Worry Free Transport Submitted this response.
Response Date: 8/23/2011 8:18:00 AM
We are very sorry that it took longer that it took longer than 10 business days to find a driver. It doesn't happen often but it does happen. The reason it took longer than it should have to have Mr. Vo's refund processed was because I was in the hospital for (unexpected) emergency surgery. This caused me to be unable to work for 2 months. I am very sorry that my illness caused such an inconvenience for Paul. Any questions please contact me. Diane, Owner, Worry Free Transport. 888-243-0082