Bad service and communication
Rebecca
Submitted this review about
Wolfepack Transport
Review made Live: 2/14/2017 5:39:00 PM
With all of the competitive car transport services, I would highly recommend people going with another carrier for your shipment needs. I was apprehensive before ordering my car shipped and towards the end of the process I half expected my car to be out-right stolen or damaged due to the overall shadiness and poor communication skills of the carrier. While Scott on the front-end was kind and professional in organizing the shipment details, the provider they use to transport the vehicle (Bayka Trans Inc / Seden LLC) fell far below expectations.
Pickup: The driver (Ivy) drastically strung us along. He first said that he could arrange the pickup for noon on 6/17. When noon passed he called and gave us a second, much wider time range between 5 and 10 pm that day. When 10 pm passed, my mom received a call to meet him at the nearby hospital instead of my apartment, even though the street was plenty big for an 18-wheeler.
Now consider this situation, my mom is by herself in the city at 11 pm meeting an unknown man she has only briefly spoken to on the phone. Though understandably spooked, my mother left the meeting with all of her limbs intact and the car was successfully loaded onto his truck.
Drop-off: Fast-forward to June 19th (Sunday) when I get a call from Ivy about the expected delivery date of my car. He informs me that he should be in Redondo Beach, CA the next day (Monday) between 5 and 9 pm for the drop off. When 5 rolls around, I place a call just checking his estimated arrival time. No answer, I leave a voicemail. I call again at 7 and get the same response, so leave a voice message once more. After the 9 pm deadline, my husband calls from a different number, he answers. Once Ivy realizes he is calling about my car, he acts like the call is breaking up and then hangs up, not bothering to call back. At this point, I am growing very concerned. It is after hours at Wolfepack so the office number and alternative number go to voicemail and the carrier refuses to answer my calls. It feels like I have been conned with my car stuck somewhere between Nashville, TN and Redondo Beach, CA and my $175 deposit a thing of the past.
The following day, I receive a call from Ivy saying he was tired and decided to sleep all day yesterday, resulting in him missing the drop-off time. However, he said he could deliver today (Tuesday, June 21st) in the afternoon at my home address. At 3, I get a text telling me to walk 15 minutes and meet him at his set location. Without any prior warning, he asks me to be quick about it. I tell him that is inconvenient and that my street is wide enough for the home delivery. He again will not take no for an answer. Feeling like a helpless idiot about to get robbed, assaulted, or worse, I meet him and have my mom on the phone just in case.
Again consider this situation, I am in a new town I do not know, my husband is at work where his service is spotty, I am a 125 lb woman meeting someone, by myself on a highway, who communicates in broken English, with only my mom on speaker to make sure everything is ok. Aside from him arguing with me about my payment method (I called management earlier to arrange a paypal invoice instead of paying with their preferred method, cash), the transaction was simple and relatively quick.
The receipt he gave me had a picture of a vehicle with all the visible scratches circled. When he met with my mom, he labeled over 30 scratches that did not exist (I assume to cover his tracks) and even said there were scratches on all 4 door handles, even though my MINI Cooper only has 2 doors! In addition, when I got in my vehicle there was Mexican music blaring and a quarter of my tank gone, thus suggesting he took the MINI for a little spin.
Overall I felt taken advantage of, truly worried about my mom's and my own personal safety while interacting with the carrier, and frustrated with having to accommodate and bend over backwards to meet the carrier's unpredictable needs. I sincerely would rather make the 2,200 mile drive back myself than use this company to transport my vehicle again.
