Company Response Review Report Review
Reccomend Against

JB Submitted this review about Wolfepack Transport
Review made Live: 9/23/2015 5:57:00 PM
Recommend passing on this company I used this company to move a car and will not fall for it a second time. You get what you pay for in this industry it seems. The service was excellent in the beginning, clear communication, e-mails prompt, and a good BBB rating. After they had the money WolfePack became an entirely different animal. The truck missed the pick-up date, I was not contacted. I had to do all of my own leg work to see what had happened. Despite significant language barriers at every turn, I realized the driver lied to me several times; WolfePack lied to me several times, in addition to breaking promises to contact me “the next day” for follow up repeatedly. Once I told WolfePack I wanted a different company, they played even more games, disappearing on me in avoidance, and trying to contact my partner to “parent shop”. The truck arrived a week after what was agreed upon, and obviously the delivery date was never met. Delivery was a disaster, the driver telephoned 15 times in an attempt to avoid driving to the agreed delivery address. YES, 15 times. Most everyone involved spoke little English, was rude, and without integrity. Every time I called in or e-mail - IF they answered - they played dumb and ultimately degraded into abhorrent obstinate children. Really disappointed, no disgusted, with this company.
Shipment Details
Origin State:
Illinois
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
44643
Quote or Order Cost:
$1170

Car Condition
  • Vehicle was dirty
Company Response
Pamela from Wolfepack Transport Submitted this response.
Response Date: 8/6/2015 9:11:00 PM
This is interesting because we shipped this vehicle and he did not have an issue until the vehicle was delivered and he wanted us to give him a discount. He told us that if we did not give him a discount he would leave bad reviews on the internet. We did our job and did it correctly, You can see from his review he doesn't dispute that we did the work he was complaining that our driver had an accent. I find this to be racist! So this client in short attempted to extort us and is a racist.