Wise Auto Shipping completely disagrees with this customers review of our services. Here at Wise Auto Shipping we pride ourselves on offering the best prices, booking with only the best transport companies, and providing the best customer service that this industry has to offer.....and this customer received nothing less than just that. If you read through the customers review in detail, you can clearly see that this transport was handled quite efficiently and it's confusing to why he would give us such a low rating. Nevertheless he is entitled to his opinion and we will use this to help better our services for the future. Please read on for our rebuttal to this review. Mr Zaphod placed his order on 07/21 for a First available pickup day of 07/23. Later that same day (07/21), Mr. Zaphod's order was booked for pickup with a scheduled pickup date of 07/23 and an estimated delivery of 2-4 days thereafter (please note that this is the date that the customer requested when placing his order). The customer was immediately notified of these scheduled dates via phone call, email and through our online order tracker. At this point Mr. Zaphod was also informed that he would receive a call from the driver once his vehicle was next in line for pickup. The Carrier (Loveland) contacted Mr. Zaphod the evening of 07/22 to schedule for pickup on the morning of 07/23 (just as promised). The vehicle was picked up the next morning at 9AM (just as promised). It is pretty clear at this point that the transport is going completely as promised. Mr. Zaphod then states, '' the office told me that the vehicle may be delivered next day'', and this is simply not true. In all correspondence with Mr. Zaphod, from when his order was booked up until the day of pickup, he was told that delivery would take 2-4 days from pickup. He was never given a definitive date at any point in time. Once his car was picked up, he was informed that we would contact him once his vehicle was next in line for delivery, and that is exactly what happened. Our Customer Support Team spoke to Mr. Zaphod on 7/26 to schedule for delivery on the morning of 07/27 (just as promised). He was also notified of these arrangements via email and through our online order tracker. So when Mr. Zaphod states,''Next day arrived - no advance notice at all - just got a call from the driver (some other company - not Loveland or Wise) that she was already at the delivery address - (20 minutes notice)'', this again, is simply not true. Mr. Zaphod was contacted by a Wise Auto Shipping Customer Support Agent on Sunday 07/26, the day before delivery, to make scheduling arrangements. He was informed at that time that the carrier would arrive between 10am and 2pm that next day. Which again, is exactly what happened. The carrier (Loveland) contacted Mr. Zaphod at around 10AM that next morning, and informed him that they where about 20 miles from delivery. Granted, this is less notice than we would like to have given Mr. Zaphod, but we where more than willing to re-schedule for another time that was more convenient for him. Again, this is exactly what happened, Mr. Zaphod and the carrier re-scheduled the delivery time till 12:30 pm per Mr. Zaphod's request. At this point the customer states,''The driver agreed to reschedule once and said she would be there at 12:30 - no sign of her till 12:55. When I called to postpone it by an hour - I was threatened that they would take the car back and I will have to pick from their location AND pay $125 extra.'' Once again an exaggeration of the truth. As stated, we did agree to re-schedule with Mr. Zaphod for 12:30, and went out of our way to do so. In turn we had to delay several other deliveries that where scheduled for that day. So yes, when the customer called to re-schedule for a second time, for an hour and half later and after our truck was already en-route for their second delivery attempt, we had to inform him that this was simply not possible. At this point, Mr Zaphod was informed that he would need to meet the driver at the time agreed (approx.12:30 pm) or we would be forced to place the vehicle in local storage overnight and then re-deliver the next day at his expense. He was never, by any means, threatened or provoked in any way during this. Mr. Zaphod then goes on to say, ''I could not get in touch with Wise on time to resolve this issue - their customer service agents were assisting other callers - figures with the way the service works''. Again, nothing could be further from the truth. Mr. Zaphod spoke with Reuben Villalobos (Agent Assigned to Order) and multiple other reps from our company throughout the day of delivery. He voiced his unhappiness with the service and wanted to know how we where going to compensate him for the inconvenience. In every occurrence he was informed that since the delivery had already been re-scheduled for 12:30 per his request, there was nothing further that needed to be done and that the driver would call him once they had reached the delivery location. We also informed Mr. Zaphod that we were terribly sorry for any inconvenience that we may have caused and we would definitely look into the order and see if any compensation/discounts could be applied. Later that day, after delivery had successfully taken place, Reuben V.(Wise) contacted Mr. Zaphod to see what we could do to resolve this matter. Although, after many attempts, we were not able to reach him. We have tried numerous times since then with no luck. In conclusion, while we feel that this order was handled efficiently and that both Wise Auto Shipping and the contracted carrier (Loveland Transport) acted well within the contracted terms of service, we also acknowledge Mr. Zaphod's concerns. We understand that Mr. Zaphod, along with many other customers new to auto transport, may expect the process of shipping their vehicle to be handled 'differently'. Especially in regards to timing. What most new customers tend to mis-understand about this industry, is that unfortunately it is nothing like DHL, Fedex, etc. These trucks are having to juggle 6-10 different customers at a time. All with different schedules and demands just like Mr. Zaphod. Thus making the likelihood of a delay or re-scheduling somewhat high. At Wise we try and educate every customer, when placing their order, on how exactly the process will unfold and what possible delays to expect on that certain route. Yet sometimes, without lack of trying, customers somewhere along the line mis-interpret the terms of service, and just start making demands. When these cases arise we try and do whatever we can to accommodate these demands. However, in certain cases it is just not feasible for us to do so. In Mr. Zaphod's case, he figured he should be able to re-schedule his delivery to whatever time suited him best, and we where more than accommodating on the first delivery re-scheduling as you have read. However, when he then requested yet another re-scheduling, we had to draw the line. This was just not possible for us. We are terribly sorry to Mr. Zaphod again for any inconvenience this may have caused. Wise Auto Shipping will continue to prove that we are the company to beat in this industry. Best Prices, Best Transport Service and hands down Best Customer Service!!