Company Response Review Report Review
WATCH OUT: Don't Use Webster Services!

Dan Ellis Submitted this review about Webster Services (No longer in business)
Review made Live: 8/23/2009 2:53:00 PM
I have had perhaps 10 collector vehicles shipped over the past decade. Webster Services has been the WORST broker I have ever ran into. I used them because they were the actual hauler for a previous broker I had used. That transaction went fine, although there was some kind of change in ownership since then. I should have known I was in trouble this time when I had to contact Webster repeatedly just to get my quote. Communication was POOR at best.

The truck was delivered by D&D Hot Shot (Van Buren, Arkansas), so Webster brokered this haul. The 1938 pickup arrived when I was out town, so my wife took delivery. She commented the D&D driver was really rude and she noticed a window had been broken. She assumed that was how it was. When I got back I noticed that, and that the air cleaner had been removed and lost somehow. A 1938 air cleaner is no easy item to replace. There was a fuel pump issue, so it appears the driver removed the air cleaner to see if the truck was getting fuel. I have photos of the truck from the seller taken just after loading onto D&D's trailer that shows the window was fine. The sellers prior photos and a telephone call confirm the air cleaner was on the truck when shipped too.

I tried over and over to reach D&D Hot Shot. Mariann Dodd would actually put me on hold and then never come back. Then she stopped answering my calls altogether. Since then I have tried to contact the broker, Webster, and they won't return my calls or emails. These folks are just not honorable or trustworthy. Stay away from them, there are too many other options available.
Shipment Details
Origin State:
Utah
Pickup:
On Time
Destination State:
Oklahoma
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
65019-YZ
Quote or Order Cost:
$800

Car Condition
  • Items were stolen from the vehicle
  • Vehicle was damaged
Company Response
Wayne Webster from Webster Services (No longer in business) Submitted this response.
Response Date: 8/26/2009 4:20:00 PM
We have spoken with Dan multiple times and we believe that the issues have been resolved to both sides satisfactions. He has stated that he would be updating this review to this effect and he also is interested in moving another vehicle with us when the transaction to purchase is complete. We do try to take care of all out customers. Thanks and God Bless. Wayne Webster