Terrible Company

Lola Submitted this review about Webster Relocation (No Longer in Business)
Review made Live: 5/31/2012 7:59:00 PM
STAY AWAY FROM THIS COMPANY. This is the worst company I have ever dealt with, classic bait and switch and zero integrity. The company should be shut down. They were supposed to pick up the car within 5-10 business days, they never did, even after ~3 weeks. They collected a $100 deposit and initially denied ever receiving the funds. After the wait and tons of phone calls, they eventually confirmed receipt of the funds and gave us 2 driver names. Both drivers denied ever being engaged by Webster Relocation. Wayne asked for more money as soon as he received the $100 deposit giving a story about how pick-up time is dependent on how much more money the client pays, which he conveniently forgot to mention before payment was made. He has refused to refund the money even though he categorically promised to do so. I eventually used another carrier because I was tired of their incompetence. I wish I had read the reviews on this site before ever calling Wayne. This is my first business review ever and any positive review on this site was either paid by Wayne or written by his son or wife that runs the business with him. Save yourself the headache, DO NOT USE THIS COMPANY.

Company Response
Jarred from Webster Relocation (No Longer in Business) Submitted this response.
Response Date: 6/22/2012 3:34:00 PM
Again customer was told recommended price and opted for the lower price since time was not an issue. We inform our customers of this process. As this customer stated, he was told this from the beginning. When after 2 weeks at the lower price he asked what is would take to make it happen and I told him that to move faster it cost more. Also told him if he wanted to check around he could verify what we said. He called me up 4 days later and tells me that another company was going to do it for him for 100 more. Which is what he was told by us from the beginning. I am sorry he did not follow our advice. However, there are no reviews here that are paid or done by people that are not customers. Thank you for understanding that some customers do not hear all they are told by us, no matter how hard we try.