Company Response Review Report Review
Highway robbery!

Randy Green Submitted this review about VLG Transportation
Review made Live: 10/3/2012 9:11:00 AM
On Thursday, August 9, 2012 Mark with VGL transportation called me bright and early to tell me that he had a truck that would "be in front of my building Friday 10 August". Mark charged my card the $100 deposit as soon as we hung up the phone on the 9th. Friday came and went with no one to pick up the motorcycle. Friday evening I called and asked where the driver was and Mark informed me that the driver would be there either Saturday or Sunday. Mark knew that I had to be on the road and was leaving for NC as soon as they picked up the motorcycle. Sunday evening the driver called and told me he would be there on Wednesday. I lost two days travel time and two days of work because of Mark and his greed. Meanwhile my motorcycle sits in my buddies garage still out in CA. I was warned by other brokers about VLG Transportation but thought it was just company rivalry. I also turned down 3 better offers, my mistake! I have tried repeatedly to get the $100 deposit back but he refuses even though he failed to deliver on our contract. Think hard before you use VLG Transportation.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
North Carolina
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Mark
Quote or Order Cost:
$675

Company Response
Larry from VLG Transportation Submitted this response.
Response Date: 10/3/2012 6:17:00 PM
NOT OUR CUSTOMER. Mark from Transportit currently with Best Choice Auto Transport was the one who took the deposit and therefore should contact them. VLG never taken the deposit but was a third party to provide the service to which we have sent the driver but the motorcycle was not available and therefore was cancelled. False review