Company Response Review Report Review
Comsumer BEWARE!!

MacDonald Submitted this review about VIP Auto Transportation Inc.
Review made Live: 9/20/2007 4:33:00 PM
I truly wish I'd seen this page BEFORE even dealing with VIP! The RUDE guy that works there is Jerry...ryhmes with Larry! One of MY daily phone calls to check the status of my vehicle's shipment (they didn't return my calls either) was with JERRY, and when I gave him my name and order number his exact response was "WHAT'S THE PROBLEM??" I left my car in storage with a company VIP referred me to, only to find out I had to pay for that storage once I got there. (That's fair, but it would have been better if VIP had informed me of that). AND the delay I experienced racked up more storage fees! Meanwhile, I'm waiting to hear from them, calling every couple days or so, and having to extend my car rental. I finally called and spoke with Mike on 9/13, who explained that it was difficult to find other vehicles going to Oregon. He then offered to have it delivered to a major city, which would involve me travelling 2-3 hours to get there. That wasn't an option for me, and his next "offer" was: "well, if you want to increase the price...?" I was APPALLED!!! I cancelled right then, calling back to make certain my $200 deposit was going to be refunded. He assured me it would, not to worry, that it would take 24-48 hours. When I called on Wednesday, 9/19, even giving time for the weekend this was STILL 5 business days later, THREE TIMES he told me "you should have it!" in response to my asking where my deposit was. After telling him three times, I do not have it, he checked, and said that it was done on Monday. This is THURSDAY, and I STILL DO NOT HAVE MY MONEY BACK!!!! My bank is more immediate than that!!!
I am filing a WRITTEN COMPLAINT WITH THE NEW YORK ATTORNEY GENERAL'S OFFICE, THE BETTER BUSINESS BUREAU, and any and all other resources available to me as a consumer. I WILL GET MY DEPOSIT BACK, ONE WAY OR ANOTHER!!
Shipment Details
Origin State:
New York
Pickup:
Never
Destination State:
Oregon
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
11867
Quote or Order Cost:
$1068

Company Response
George from VIP Auto Transportation Inc. Submitted this response.
Response Date: 9/21/2007 1:32:00 PM
The customer had indicated that they had no one to leave the car with and they had to leave and could we find a place to leave the car until the big truck would get it, we said yes, but there would be a charge for this that you would have to pay, she agreed. The customer was fully aware that she would have to pay for the storage, since we do not own the tow yard. As to the deposit that had been refunded on 9/17/2007, as far as the timing by the bank when it was credited to her account we would not know. This car was going to an obscure place in Oregon, and we tried our best to find a trucker to move it, with no luck.