Dear Don Rainey, We regret to hear that you did not receive the level of service or response that you expected. We did in fact do everything possible to assist in resolving your claim through Mobile Transport`s insurance. We always encourage our customers to inspect the vehicle closely at the time of pickup and delivery. Insurance companies are very specific in the claim handling process and if the damage is not clearly marked on the Bill of Lading, there is chance that they will not accept the claim. Inspection sheets are implemented for the protection of both the customer and the driver. As part of our commitment to you as our customer, even though the damage was not noted, we did assist by contacting the carrier and making sure that the claim was processed and submitted to the insurance company. The claim was investigated and ultimately denied. Once a claim is denied, it is out of our hands. If you wish to proceed further, we would be more than happy to assist in whatever way we can. We have used Mobile Transport in the past and if we had any inclination that they were not reputable or responsible, we would have never assigned them to any of our customers.