Review Report Review
DIFFICULT TO RECEIVE REFUND AFTER CANCELLATION - HARRASSMENT

Mike C. Submitted this review about United Auto Movers
Review made Live: 5/14/2016 3:06:00 PM
The company that I chose to pick up and transport an antique car is United Auto Movers in Beaver Falls, PA. They were to pick up my car in Dayton, Ohio in the middle of January 2016 while I was in Dayton and deliver it to California. I called United Auto Movers three days before the dispatch, cancelled the order and was told by Joe and Lindsay that my refund would be made as soon as I arrived back to Oakland when I give them a call upon my return home. A week later, upon my arrival, I attempted to contact United Auto Movers and no one would answer the telephone, or the answering machine or my emails requesting my refund of $150.00. Finally, after several days of calling, Joe… the owner answered and said that my refund was on his desk and would be in the mail by the end of that week. I assumed that all was o.k. and waited until the following Friday and received no refund either by credit card or in the mail. I attempted to call the company many times and left more email and even said that if this matter was not handled properly and efficiently that I would leave a bad feedback review. Since I received to further communication from United Auto Movers, I called my credit card company who opened a dispute. Almost 30 days passed and United Auto Movers claimed that I did not send in a written communication in spite of the telephone call that I made. The second paragraph on the contract reads: "THIS CONTRACT CAN BE CANCELED AT ANYTIME WITH NO CANCELLATION FEE AS LONG AS A CARRIER HAS NOT BEEN ASSIGNED TO PICK UP THE VEHICLE." Easy to read - nothing more or less. However on paragraph 11 and on the second page… the contract further reads: AN ADMINISTRATION FEE OF $100.00 PER CAR WILL BE CHARGED FOR ALL ORDERS CANCELED WHERE A CARRIER HAS ALREADY BEEN DISPATCHED. A COMPANY CREDIT FOR $50.00 CAN BE ISSUED AND USED FOR FUTURE TRANSPORT FOR A PERIOD OF ONE YEAR AFTER ISSUANCE. CANCELLATION OF THE CONTRACT MUST BE DONE IN WRITING AND SENT TO THE OFFICE BY FAX, MAIL OR E-MAIL. My bank and United Auto Movers bank agreed with my claim for a refund by telephone and I was issued my $150.00 back to my account. Even after I was told three times that my refund would be made and that it was on the desk waiting to be sent, I believe, I'm my opinion, this to be a dishonest way to keep my refund. If you are doing business with this company read each and every line and understand what you are signing. I will not be doing business with United Auto Movers again… Mike
Follow up one month later after $150.00 arbitration refund to my account: After I contacted the Pennsylvania Better Business Bureau and Transport Reviews and left a poor feedback rating, this company chose to retaliate by calling over 125 different transportation companies and has used my private email and telephone numbers giving this information to send a carrier to pick up a fictitious car for transport. My emails have been swamped as well as my telephone number. I have contacted the authorities and the PA BBB to report these illegal activities. United Auto Movers has an "F" rating with the Western Division Pennsylvania Better Business Bureau. I hope that you read this before you sign a contract with this company, Mike C. Oakland, CA
Shipment Details
Origin State:
Ohio
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
17003
Quote or Order Cost:
$1650