Review Report Review
Super Unprofessional, Don't Hold Up Agreements

Stephanie Berns Submitted this review about UZ Auto Trans Inc.
Review made Live: 3/13/2020 2:31:00 PM
I had this company dispatched to me thru a dispatcher. The pick up process was easy and nice, its when I went to get the vehicle from the pick up location this is when everything has gone downhill. They told me that the ONLY KEY I had been broken in the ignition and I couldn't pick it up on the time I had agreed upon originally. I had drove THREE hours to get the vehicle without any communication that my vehicle was unable to be picked up. Then when I went to confirm it was my classic BMW, the mechanics has it sitting by their shop not in the storage location using it as a table for their jackets and tools and I wish I had gotten a picture of it because that infuriated me. I live in the Rocky Mountains and I expressed to them that because it is winter time and my fiance works for a ski resort that I did not know when the next time I could get the vehicle and that it was really unprofessional for them not to even call me about the key so I could have made other plans. Since that time, it has snowed and Colorado has laws against rear wheel drive vehicles being driven in adverse conditions again preventing me from picking up the vehicle which I communicated to them. Every time I've tried to come get it, I've let them know ahead of time via phone and they said they remember the conversation we had in person and that we could get it for the 800 we agreed up on because they said in person they would not charge storage but it has snowed preventing me from getting the vehicle. Now as I go to pick it up because weather has dried out the mountain pass they are asking for 300 more additional dollars for the storage they said they would wave and did not tell me about until I can actually get the vehicle now. When I called them out on that, the manager Jay Yuhichiyev hung up on me and would not acknowlege their agreement and would not allow me to speak to the owner he supposedly talked to. They are liars and crooks. If you make any agreements in person, you need to get it in writing or they will try to screw you. I havent even gotten a chance to see if they damaged anything besides my only key. STAY AWAY DO NOT USE!! I also informed the dispatcher to no longer do business with them as well.
Shipment Details
Origin:
Jacksonville, Florida 32224
Pickup:
On Time
Destination:
STEAMBOAT SPRINGS, Colorado 80487
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
694199
Quote or Order Cost:
$800

Car Condition
  • Vehicle was dirty