Company Response
Alex Brown from
US Car Go Freight Logistics LLC Submitted this response.
Response Date: 8/14/2024 8:58:00 PM
Thank you for your feedback. We strive to provide accurate quotes, but transport costs can fluctuate daily due to factors like driver availability, fuel prices, weather conditions, and seasonality. Our contracts clearly state that both price and pick-up/drop-off times are estimates, subject to change based on these factors.
Regarding your situation, the original quote was provided on April 22. However, you changed the pick-up date multiple times—from May 20th to June 12th, and then again from June 12th to July 19th. These changes, combined with market fluctuations, led to the necessary price adjustment.
Our team also tried to reach you directly by phone to discuss this matter, but we were unable to connect with you. We encourage you to reach out to us directly so we can discuss this further and work toward a resolution. Our goal is always to provide transparent and fair service to all our customers.