Company Response Review Report Review
FAIL TO PROVIDE SERVICE AND NOT RELIABLE!

WENDY YU Submitted this review about US Car Go Freight Logistics LLC
Review made Live: 6/1/2024 3:04:00 PM
I've experienced significant difficulties with US CARGO. Initially, we agreed on a contract on May 17 for a car pickup on May 26, which was crucial as I was graduating and had a flight later that day. I paid a $200 deposit. Initially, the responsiveness from their representative was prompt, but after receiving my payment, the responsiveness drastically declined. As the pickup date approached, the agency simply disappeared (Jennifer Blake, also she lied to me that she was working on my pickup date and promised that she would get me a driver beforehand, knowing that I was leaving the city on the same day), leaving me stranded without the promised service. This lack of responsiveness and customer care has caused substantial inconvenience and stress. - Misleading quote price. Don’t trust their low offer (even it is written in the contract it is not a true price!) - Don’t count on them on time for pick up or responding to messages after you paid - No compensation for any loss/trouble created purely on their side Now, after two weeks past, yet my car was shipped, and I have to pay a much higher price (more than double for the initial quote!) to get my car shipped. Worst experience in my life! (this industry is insane since you could not rely on the price & timing info in a contract!) Give one star out of five because there is no zero/negative choice. Avoid this company unless you have time & money to waste.
Shipment Details
Origin State:
New York
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
800
Quote or Order Cost:
$2000

Company Response
Alex Brown from US Car Go Freight Logistics LLC Submitted this response.
Response Date: 6/1/2024 11:09:00 PM
We sincerely apologize for the inconvenience you've experienced with our services. We understand the importance of timely and reliable transportation, especially during significant life events like your graduation. Regarding your refund , we promptly processed a refund on May 27 to the same card from which you paid us. and we want to clarify that while we strive to offer competitive prices, unforeseen circumstances may lead to adjustments in the final cost. We assure you that we are actively working to secure a suitable driver for your route. Please feel free to reach out if you have any further concerns contact us directly at (888) 249-8840 or email us at customersupport@uscargofreight.com.