Company Response
Alex Brown from
US Car Go Freight Logistics LLC Submitted this response.
Response Date: 8/30/2023 3:45:00 PM
We deeply appreciate your feedback and are truly sorry for any distress caused. It's great to hear that the transportation of your daughter's vehicle went well from a transportation standpoint. However, we understand the frustration you experienced due to the price change. We want to clarify that as a company, we do not initiate price increases- these are typically due to factors within the transport industry that are beyond our control. We sincerely apologize if there was any miscommunication regarding pricing. Samantha's intention was not to deceive you- rather, there might have been a misunderstanding. We prioritize transparency and strive to avoid such situations. The clause you mentioned is a standard practice in the industry to account for unforeseen variables. We're glad we could provide reliable transportation for your daughter's vehicle. If you have further concerns, please reach out to us at (customersupport@uscargofreight.com). Your satisfaction is important to us, and we're committed to addressing your concerns. Thank you for bringing this to our attention and allowing us the opportunity to improve our services.