Don't Waste Your Time with UFirst
Diana
Submitted this review about
UFirst Auto Transport
Review made Live: 5/12/2018 10:48:00 AM
I needed my car delivered to Austin, TX on 5/2. I had shipped a car with Greg at UFirst in Sept 2017 which worked out well, so I sent him an email on 4/7 asking for a quote. I immediately received an email from Christina informing me that Greg was no longer with UFirst, but she would be happy to help. She provided a quote. Her rate was one of the lowest in the market. About a week later, I emailed her asking her to book a carrier for my request. At first, Christina was very attentive, asking for details and seemingly making arrangements, but as the pickup date approached, her communications were less frequent. I felt like I was chasing her for updates. Finally, on Wednesday 4/25, she emailed me stating she had a carrier available for pickup on Friday 4/27, which was perfect and according to plan. She emailed me the contract and took my payment information, but failed to email me the driver information as stated in the contract. She ignored all emails requesting the contact information and pickup time, and only replied on the day of pickup to say the carrier was not going to make it. She couldn't provide the information because she never had a carrier scheduled, but that didn't stop her from charging the deposit to my credit card, even though it's stated on their website they do not charge until the carrier is booked. Saturday and Sunday went by with no communication, not shocking but very effective in my decision to seek out another broker. Christina's next email arrived on Monday morning, she was still looking for a carrier. On Tuesday morning she found a carrier to pickup on Thursday in a location 45 minutes away from my location. Pickup on Thursday 5/3 was a week later than requested, and a day after the required delivery date. In the end, UFirst NEVER shipped my car. I should have seen the red flags, Greg is gone, the address is a PO Box in Florida, and their phones numbers come up as Las Vegas, Nevada... hmmmm?! DO NOT waste your time dealing with UFirst.
Within 15 minutes of speaking to Ryan at Allied Auto Shippers, my car was booked for pickup the following day, Wednesday 5/2 with door to door service. The driver arrived for pick up and delivery as scheduled. Thank you ALLIED AUTO SHIPPERS.
Response to Don 5/15/2018
Thanks Don for taking the time to confirm the timeline and service failure on your part. You basically repeated everything I stated in my review. I have the emails too, but you can't produce the one with the first driver's contact information because it doesn't exist. The car was supposed to be delivered on 5/2, I could have worked with a pickup date of 4/27,28,29 or 30, but on 4/30 when Christina was still looking for a carrier, what did you think I would do? By your on comment about changing the pickup location, you contradict the notion that I had booked with another broker a week prior. On Monday 4/30 at 12:25pm, I emailed Christina asking if moving the pickup location would help, she didn't reply. Tired of waiting, my husband called and spoke with her later that afternoon, asking if we should change the pickup location to help her find a carrier. We were willing to make concessions to help her get the car covered, why would we waste our time if we already booked with another broker. The rest of Monday went by without communication. Tuesday at 10:19am, Christina sent an email stating she had a driver willing to pickup in Albany on Thursday 5/3, not 5/1-5/2 (read her email again, and while you're at it reread the contract too, pickup location is in Johnstown not Albany). She finally sent the driver contact information on 5/1 at 12:24pm, by that time it was too late. As I stated in my review, I called Ryan at Allied on Tuesday 5/1, within 15 minutes he had my car booked for pickup the next day 5/2, and he immediately emailed the driver contact information so I could confirm the pickup time. Shipping my car isn't a game Don, as you so simply state.
I am a past customer of Greg's, never to be a future customer of UFirst, that is very clear.
Where is your business sense Don, you're wasting your time explaining that Ufirst kept me hanging on for three weeks, and somehow its my fault that you failed to fulfill your end of the contract. As with your other review responses, you never take ownership or apologize for the inconveniences. Future customer usually start by reading the customer complaints... how you reply/react to those complaints speaks volumes.
