Company Response
Don from
UFirst Auto Transport Submitted this response.
Response Date: 6/6/2013 3:11:00 PM
Mr. Debrabant contacted us on 4.15 with questions. Nothing was booked until 4.19 at 3:12 PM requesting pick up on the 22nd. We advised the client this was short notice but we would see what could be done.
It was explained to the client that his delivery point was 108 miles from the main hub of Atlanta and we would have to wait for the carrier to be able to put together some sort of load into his vicinity. The trucks get approx. 4 miles to the gallon and cannot go 216 miles round trip out of his way without having something else to pick up in the area or another vehicle being delivered there. This usually takes a few days to coordinate and being the client booked his order towards the end of the day on a Friday we did not have much time to work things out. The client called us all weekend even after being told our office is closed on weekends. This is also listed on all voicemails, our website and our emails.
Monday morning his calls were returned and he advised he will be making other arrangements and wanted us to cancel his booking. As requested he was canceled and nothing was charged to the client.
Our company did everything we said we would do and we explained each step clearly and thoroughly.