Review Report Review
Service over and above expectations

Mike Kennedy Submitted this review about Truthful Transport Inc.
Review made Live: 8/4/2011 9:26:00 PM
I purchased a Dodge Dakota from a dealership in Coconut Creek, Florida. After comparing costs to fly down and drive the truck back to Ontario or ship it, I decided to arrange to have the truck shipped to Michigan and then import it myself into Canada. After reading all kinds of various negative reviews about shipping companies, I was seriously having second thoughts when I came across the reviews for Truthful which were all positive. After talking with Nicole and Todd I was a lot more comfortable and contracted them to ship the truck. The Dealership received a certified cheque on Monday July 11 and I signed the contract for shipping on Thursday July 14th thinking it would likely take up to a week for the truck to be picked up. Nicole called later that day informing me they had a carrier lined up that could pick the truck up later that day or Friday the 15th. I called the dealership to verify that the truck was clear to be released and was told by a salesman that everything was good, to go ahead and book to have it shipped. Nicole also called, as did the driver of the carrier and again the salesman said that the truck was good to go. The Driver arrived the next day on Friday to pick up the truck and after waiting 45 minutes was told that the truck was not going to be released due to a problem with the cheque. At this point I thought I was going to be on my own since Truthful had done their job.
Truthful kept working on arranging to have the truck shipped and waited for the dealership to figure out funds (apparently since I was from Canada, the bank put an automatic 10 day hold on the cheque).
Nicole contacted me on Tuesday the 26th and informed me they had another carrier actually waiting for my truck to be released and that she had contacted the dealership but the truck was still not ready to be released. After putting some pressure on the dealership they finally gave the release on Wednesday the 27th. The truck was picked up on Thursday July 28 as promised from US auto transport. The driver Mike (who by the way was very pleasant), contacted me to tell me the truck was on its way on Friday and he called me again on Monday to arrange pickup for later in the evening .The truck arrived as promised in Port Huron ,Michigan ,clean and damage free.
So the bottom line is after having a very bad experience with the dealership I feel that Truthful went above and beyond to help me resolve issues with the dealership and eventually get the truck shipped.
Nicole and Todd kept me informed with numerous phone conversations through this whole ordeal and I was always able to reach them .They were very understanding, professional, friendly and helpful.

Thanks again. Nicole and Todd !!!!!

Sincerely, Mike Kennedy.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Ontario
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1304
Quote or Order Cost:
$885